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I can't enter a website address on my camera and microphone settings.

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  • Last reply by desmond1

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Thank you for any assistance you can provide. I very much appreciate it. I am able to join a conference on BigBlueButton. However, I cannot activate my microphone or webcam.

I followed the Mozilla instructions for allowing microphone and webcam permission for this site. However, when I enter the web address for the site into the "Settings-Camera Permissions" or "Settings-Microphone" box, and hit "Enter," it will not enter the website.

I'm on a mac ios, and I also followed the Mozilla instructions for changing the camera and microphone permissions in the system preferences>privacy settings, but was unsuccessful there as well.

Again, thank you for any help you can provide.

Arthur

moved from Firefox for iOS to Firefox for Desktop - Andrew

Modified by Andrew

Chosen solution

This is MacOS X?

Could you try granting permission through one of the following methods:

(A) Check for a prompt at the left end of the address bar

If the site has asked Firefox for camera/microphone permission, there may be an extra icon next to the lock. Click that to see whether you can grant permissions there.

(B) Use the Page Info dialog

While you're on the site, either:

  • Command + i (Windows: Ctrl + i)
  • (menu bar) Tools > Page Info
  • right-click (Mac: Ctrl+click) a blank area of the page > View Page Info

In the Page Info dialog, click the Permissions icon at the top.

On that panel, scroll down to Use the camera and (A) uncheck Use default and (B) click the permission you want to give the site.

Repeat with Use the microphone.

Then you can close this dialog (it saves as you go and there's no save button to click).

Does that work?

Read this answer in context 👍 1

All Replies (8)

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Chosen Solution

This is MacOS X?

Could you try granting permission through one of the following methods:

(A) Check for a prompt at the left end of the address bar

If the site has asked Firefox for camera/microphone permission, there may be an extra icon next to the lock. Click that to see whether you can grant permissions there.

(B) Use the Page Info dialog

While you're on the site, either:

  • Command + i (Windows: Ctrl + i)
  • (menu bar) Tools > Page Info
  • right-click (Mac: Ctrl+click) a blank area of the page > View Page Info

In the Page Info dialog, click the Permissions icon at the top.

On that panel, scroll down to Use the camera and (A) uncheck Use default and (B) click the permission you want to give the site.

Repeat with Use the microphone.

Then you can close this dialog (it saves as you go and there's no save button to click).

Does that work?

Modified by jscher2000

Helpful?

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Dear jscher2000,

Your kind and effective guidance did the trick!

My MacBook runs the latest version of the Catalina OS.

Thank you for taking the time to help me with this vexing issue.

Your assistance and consideration is VERY much appreciated!

Kindest Regards,

Arthur

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Did not work for Windows 10. Used the source URL to change permissions to allow video & microphone as suggested in Option A but did not work. Still cannot add my doctor's DOXY.ME software to work. How do I change permissions on camera and microphone? I changed privacy from Strict to Standard with no success.

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Hi desmond1, camera and microphone permissions are always granted on a site-by-site basis.

In your Permissions, do you have the site listed as

https://doxy.me

In the site's help page at https://help.doxy.me/en/articles/2427185-allow-access-to-camera-in-firefox they show an example url of

https://yourclinic.doxy.me

so possibly you need a permission for a specific doctor's address, which you might not know without visiting that page.

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Howdy, jscher2000!

I appreciate your answer but it still does not tell me how to enter or what is preventing me from entering https://doxy.me/mydoctor into my permissions.

I did utilize something doxy.me provided on the screens as I was signing into their website. Although the top half of the lead box showed connection had been made, the bottom half did not have the option to "X out" of the "Temporarily disconnected" option. This prompted me to go to my Windows 10 settings and turn on my microphone and camera. We were able to see our portion of the video (my Wife and I) but the time frame by then was too long and the Doc opted to call us.

I've tried to enclosed my privacy settings but screen print only allows "bmp" and "support.mozilla.ord" does not allow it or a Word document. If y'all know of how to get a document or "bmp" file to you, let me know. FYI, I always use "Always Use Private Browsing Mode".

Again, your input is greatly appreciated.

God Bless Yall and Stay Safe!

Irish Texan

Helpful?

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Hi desmond1, you can't enter sites through the Options page. Did you try method (B):

jscher2000 said

(B) Use the Page Info dialog

While you're on the site, either:
  • Command + i (Windows: Ctrl + i)
  • (menu bar) Tools > Page Info
  • right-click (Mac: Ctrl+click) a blank area of the page > View Page Info
In the Page Info dialog, click the Permissions icon at the top.

On that panel, scroll down to Use the camera and (A) uncheck Use default and (B) click the permission you want to give the site.

Repeat with Use the microphone.

Then you can close this dialog (it saves as you go and there's no save button to click).

If that still doesn't work, perhaps it's not designed to work in Firefox. You might need to try a different browser.

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It is possible that the page is using frames to embed content from another domain and that can cause these setting not working properly.

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Howdy, cor-el!

Thanks for the response but it's a tad over my head. Are you referring to my privacy selection page on FIrefox or are your referring to the "frames" on the connection with doxy.me?

God Bless y'all for your repy and Stay Safe!

Irish Texan

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