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Firefox opens, no pages load or get stuck loading. All pages are just blank (including about:config)

Joe
Joe

Hello all,

I'm currently using Win10 and Firefox 75 64-bit.

After having a desktop with a faulty GPU sat doing nothing at my desk for a while, I finally got around to replacing the GPU and started it back up again. Only to find that firefox opened and any web page I try to open is simply blank.

I uninstalled Firefox, deleted all old data and re-installed to Firefox 74, yet the issue still continues.

I received a firefox.exe - Bad Image "VCRUNTIME140.dll is missing" error when first attempting to open up and so I re-installed/repaired all Microsoft Visual C++ packages. However, this did not fix it.

I've since tried multiple fixes, checked that it wasn't running in compatibility mode etc nothing worked. Bizarrely enough, when I turned compatibility mode ON (Windows 8) it started working!

Recently, I updated to Firefox 75 and now even that temporary fix doesn't work.

- This issue still occurs when booting in safe mode with add-ons disabled

- Compatibility mode is switched off (also doesn't work when switched on)

- I still recieve the VCRUNTIME140.dll error on opening after re-install

Hello all, I'm currently using Win10 and Firefox 75 64-bit. After having a desktop with a faulty GPU sat doing nothing at my desk for a while, I finally got around to replacing the GPU and started it back up again. Only to find that firefox opened and any web page I try to open is simply blank. I uninstalled Firefox, deleted all old data and re-installed to Firefox 74, yet the issue still continues. I received a firefox.exe - Bad Image "VCRUNTIME140.dll is missing" error when first attempting to open up and so I re-installed/repaired all Microsoft Visual C++ packages. However, this did not fix it. I've since tried multiple fixes, checked that it wasn't running in compatibility mode etc nothing worked. Bizarrely enough, when I turned compatibility mode ON (Windows 8) it started working! Recently, I updated to Firefox 75 and now even that temporary fix doesn't work. - This issue still occurs when booting in safe mode with add-ons disabled - Compatibility mode is switched off (also doesn't work when switched on) - I still recieve the VCRUNTIME140.dll error on opening after re-install
Attached screenshots

Modified by Joe

Chosen solution

Hi Joe, Some Users report really weird issues with the 64-bit version of Firefox and Windows 10. They have had good results by installing the 32-bit version:

Install the 32-bit version from: Download Firefox For All languages And Systems

Read this answer in context 👍 2

All Replies (3)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366

Chosen Solution

Hi Joe, Some Users report really weird issues with the 64-bit version of Firefox and Windows 10. They have had good results by installing the 32-bit version:

Install the 32-bit version from: Download Firefox For All languages And Systems

Joe
Joe Question owner

Oh well that's gone and fixed it!

Thanks Robert.

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366

It's the other Users that helped! But, I'm glad that I could share it.

Browse Safe and Keep Healthy !