Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

On Windows 10, when I restart Thunderbird, my Office 365 account disappears. If I try to set up the account again, I get errror "Incoming server already exists"

  • 1 reply
  • 1 has this problem
  • 24 views
  • Last reply by Matt

gtbodwin
gtbodwin
more options

On Windows 10, when I restart Thunderbird, my Office 365 account disappears. If I try to set up the account again, I get an error "Incoming server already exists". I have tried uninstalling and reinstalling Thunderbird. I can than set up the Office 365 account again (after adding OWL), but as soon as I exit Thunderbird and restart, the Office 365 account disappears again.

On Windows 10, when I restart Thunderbird, my Office 365 account disappears. If I try to set up the account again, I get an error "Incoming server already exists". I have tried uninstalling and reinstalling Thunderbird. I can than set up the Office 365 account again (after adding OWL), but as soon as I exit Thunderbird and restart, the Office 365 account disappears again.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

If you are using OWL for that account, I suggest you contact the support folk at OWL, as really they are the only ones that can help you.