Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I open a "Write" window, lots of gibberish appears on the page. This also happens when I forward or reply.

  • 4 replies
  • 2 have this problem
  • 48 views
  • Last reply by msdop

more options

It looks like this: -- PK  !ߤ�lZ [Content_Types].xml � (� ���n�0 E��� ��Ub袪* �>�-R� { V��Ǽ�� QU � l"%3��3Vƃ�ښl �w%� =���^i7+���-d &�0�A�6�l4�� L6 0#�Ò�S O���� X��*��V$z�3 �� 3���� ��%p)O� ^� ���5}nH" d�s�Xg�L�`� ��|�ԟ�|�P�rۃs ��  ?�PW��t-t4Q+��"�wa���|T\y���,N� ��U�%���-D/ ��ܚ��X�ݞ�(�� �<E�� )�� ;�N� L?�F�˼ ��܉� �<Fk� �h �y����ڜ���q� i��?�ޯl��i�1��]�H�g��m�@ ����m� �� PK  ! � ��N <pre> _rels/.rels � (� ���j�0@���ѽQ�� �N/c�� � [IL ��j���<�� ]�aG��ӓ�zs�Fu��]� �U

�� ��^�[��x����1x�p����f��#I)ʃ�Y �� ������ �*D�� i")��c$���qU���~3��1��jH[{�=E�� �� ~ f?��3-���޲]�Tꓸ2�j)�, l0/%��b�

���z���ʼn�,	�	�/�|f\ Z��� ?6�!Y�_�o �]A� �� PK     !�d�Q�1    word/_rels/document.xml.rels �  (� ���j�0 E�����}-;}PB�lJ!���E ?�,	��`HI��`��r��sπ6����w��{���r 茯{�*x� ��A kWk� * �`[^^l��jNK���D�8R�1���d: 4e>�K/����4�V m^u�r��w2N P�0ŮV w�5�j�¬�o����7o :>S!?p����8JX [d �0KD��EVK��-�c2�P,���ũ�a���]���.��¬�ﰘs�Yҡ�+�� ���(!O>z� �� PK     !b�l   �
word/document.xmlԖMs�  ����� ��G4�3��drȌ�i� ���X�

�J����r�4��Su ba�}� ty��SgO�fRL]��s *����L�¬���&��

1N��S��j�j���e Œ�8 � ��Q���� �E i�P��9gDI-��H��z� E�T1

<�+�2% � �ͱ�c�V8�܍ +��� ��$X ��0��!Ct�&mP� #�6jp2j��� (� U-Ұ-������6i܏4h�&�H�t�� � и��c U�A ��.; p� [��� `z� ����P ^ ¬�' ƈ˘����ȩ�S"����VzT�WE�����tYT�C1r�h s!�NXv��/

� ��h {������]�v<-ʩl�]�W���R��D��" q��"�u�Z	�,l ������;  5 h F�uL�Q�&�<�8��� � �›��g��e˽������� ����[� V�u�;AN�S�38 8� 6B*�JA � i� +`߰*��t�~ V2~�e -a�a�-`�������b� V8h����� ���ߦ�煷a0iLKe��a8 ギ�.5G-Eȥ��*

� z�q:u���J�\����7j�ߍ{�UwR ���0X� )�ε0��[}ɵ�o�E�U���d廪��5����}E�ɔ ����� D��蓁

����Y5 sH���� �m���{+�C� � �)1��,�+����<Y�p��A  a � N� l;<bK4 �?,�(�ILS]Ic$o�)]¬�& � ⎃���� U7;ST�pD�v�t�	-� f���Wv�E) t� word/theme/theme1.xmlPK  -   !� dw� �
4 word/settings.xmlPK  -   !
</pre>

��� � W word/fontTable.xmlPK -  !�ԍ�' � w word/webSettings.xmlPK -  !�a\�� � � docProps/app.xmlPK -  !����n � � docProps/core.xmlPK -  !�;�_V �q x word/styles.xmlPK

� �+

It looks like this: -- PK !ߤ�lZ [Content_Types].xml � (� ���n�0 E��� ��Ub袪* �>�-R� { V��Ǽ�� QU � l"%3��3Vƃ�ښl �w%� =���^i7+���-d &�0�A�6�l4�� L6 0#�Ò�S O���� X��*��V$z�3 �� 3���� ��%p)O� ^� ���5}nH" d�s�Xg�L�`� ��|�ԟ�|�P�rۃs �� ?�PW��t-t4Q+��"�wa���|T\y���,N� ��U�%���-D/ ��ܚ��X�ݞ�(�� �<E�� )�� ;�N� L?�F�˼ ��܉� �<Fk� �h �y����ڜ���q� i��?�ޯl��i�1��]�H�g��m�@ ����m� �� PK ! � ��N _rels/.rels � (� ���j�0@���ѽQ�� �N/c�� � [IL ��j���<�� ]�aG��ӓ�zs�Fu��]� �U �� ��^�[��x����1x�p����f��#I)ʃ�Y �� ������ �*D�� i")��c$���qU���~3��1��jH[{�=E�� �� ~ f?��3-���޲]�Tꓸ2�j)�, l0/%��b� ���z���ʼn�, � �/�|f\ Z��� ?6�!Y�_�o �]A� �� PK !�d�Q�1 word/_rels/document.xml.rels � (� ���j�0 E�����}-;}PB�lJ!���E ?�, ��`HI��`��r��sπ6����w��{���r 茯{�*x� ��A kWk� * �`[^^l��jNK���D�8R�1���d: 4e>�K/����4�V m^u�r��w2N P�0ŮV w�5�j�¬�o����7o :>S!?p����8JX [d �0KD��EVK��-�c2�P,���ũ�a���]���.��¬�ﰘs�Yҡ�+�� ���(!O>z� �� PK !b�l � word/document.xmlԖMs� ����� ��G4�3��drȌ�i� ���X� �J����r�4��Su ba�}� ty��SgO�fRL]��s *����L�¬���&�� 1N��S��j�j���e Œ�8 � ��Q���� �E i�P��9gDI-��H��z� E�T1 <�+�2% � �ͱ�c�V8�܍ +��� ��$X ��0��!Ct�&mP� #�6jp2j��� (� U-Ұ-������6i܏4h�&�H�t�� � и��c U�A ��.; p� [��� `z� ����P ^ ¬�' ƈ˘����ȩ�S"����VzT�WE�����tYT�C1r�h s!�NXv��/ � ��h {������]�v<-ʩl�]�W���R��D��" q��"�u�Z �,l ������; 5 h F�uL�Q�&�<�8��� � �›��g��e˽������� ����[� V�u�;AN�S�38 8� 6B*�JA � i� +`߰*��t�~ V2~�e -a�a�-`�������b� V8h����� ���ߦ�煷a0iLKe��a8 ギ�.5G-Eȥ��* � z�q:u���J�\����7j�ߍ{�UwR ���0X� )�ε0��[}ɵ�o�E�U���d廪��5����}E�ɔ ����� D��蓁 ����Y5 sH���� �m���{+�C� � �)1��,�+����<Y�p��A a � N� l;<bK4 �?,�(�ILS]Ic$o�)]¬�& � ⎃���� U7;ST�pD�v�t� -� f���Wv�E) t� word/theme/theme1.xmlPK - !� dw� � 4 word/settings.xmlPK - ! ��� � W word/fontTable.xmlPK - !�ԍ�' � w word/webSettings.xmlPK - !�a\�� � � docProps/app.xmlPK - !����n � � docProps/core.xmlPK - !�;�_V �q x word/styles.xmlPK � �+
Attached screenshots

Chosen solution

The signature has to be a plain text or html file, or an image file.

https://support.mozilla.org/en-US/kb/signatures

Read this answer in context 👍 1

All Replies (4)

more options

Open Tools/Account Settings, select an account in the left pane. Is there a signature file assigned to the account in the right pane, possibly a Word file?

more options

sfhowes said

Open Tools/Account Settings, select an account in the left pane. Is there a signature file assigned to the account in the right pane, possibly a Word file?

Yes, the file name is there. It is a .docx file.

more options

Chosen Solution

The signature has to be a plain text or html file, or an image file.

https://support.mozilla.org/en-US/kb/signatures

more options

msdop said


This solved the "gibberish" problem as well! Thanks!