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Windows; installation package not supported by processor type

  • 4 replies
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  • Last reply by FF_usrnm

FF_usrnm
FF_usrnm

Windows installation package fails. Error massage: "This installation package is not supported by this processor type. Contact your product vendor."

Windows installation package fails. Error massage: "This installation package is not supported by this processor type. Contact your product vendor."
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Chosen solution

Perhaps you got a 64-bit version of the program instead of a 32-bit version. Is this for the system-level VPN? I don't have any download links for that myself, so hopefully you can find the alternatives.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

Chosen Solution

Perhaps you got a 64-bit version of the program instead of a 32-bit version. Is this for the system-level VPN? I don't have any download links for that myself, so hopefully you can find the alternatives.

FF_usrnm
FF_usrnm Question owner

Yes, it's for System-level VPN.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

Mozilla is partnering with Mullvad for the system-level VPN, and I notice their Windows download is 64-bit only: https://mullvad.net/en/download/

That's not very promising if you have 32-bit Windows 10, but hopefully another support volunteer can tell you definitely one way or the other.

FF_usrnm
FF_usrnm Question owner

Thanks for the info. Yes, the Firefox VPN install file for Win10 did work on 64bit.