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Installing VPN

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  • 1 has this problem
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  • Last reply by JC

designlady5
designlady5
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I get this message when I try to load VPN: This installation package is not supported by this processor type. Contact your product vendor.

I get this message when I try to load VPN: This installation package is not supported by this processor type. Contact your product vendor.

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JC
JC Mozilla Staff
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Hello,

It sounds like you have a 32-bit processor/system. Unfortunately the VPN is only compatible with 64-bit systems.

If this is unworkable for you, you can contact Mozilla support by going to accounts.firefox.com > subscriptions > contact support, so they can assist with a cancellation and refund if you would like.

Modified by JC