Join us to show up for other Firefox users 🦊. Earn fun badges and Mozilla swag vouchers! Find out more: https://mzl.la/askafox150

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Hulu unable to determine my location.

  • 3 replies
  • 1 has this problem
  • 205 views
  • Last reply by cor-el
  • Solved

elemmaiii
elemmaiii

After a recent update to Firefox, I cannot access Hulu. It requests that I enable location sharing (which I do), but it still doesn't work. I've tweaked settings, disabled add on's and still nothing. I'm using Linux Mint 19.3, Firefox 73.0.1.

After a recent update to Firefox, I cannot access Hulu. It requests that I enable location sharing (which I do), but it still doesn't work. I've tweaked settings, disabled add on's and still nothing. I'm using Linux Mint 19.3, Firefox 73.0.1.
Attached screenshots

Chosen solution

That is a known issue if you use Firefox from the Ubuntu repositories. This version doesn't include the Mozilla Location Service Key as you can see on the "Help -> Troubleshooting Information" (about:support) page.

You will have to use Firefox from the Mozilla server.

Read this answer in context 👍 0

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Hi elemmaiii, please ignore the spam message promoting an unofficial phone number.

Does location work on other pages? For example, there's a little test box in this one:

https://developer.mozilla.org/docs/Web/API/Geolocation_API#Live_Result

elemmaiii
elemmaiii Question owner

No. It doesn't work.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

Chosen Solution

That is a known issue if you use Firefox from the Ubuntu repositories. This version doesn't include the Mozilla Location Service Key as you can see on the "Help -> Troubleshooting Information" (about:support) page.

You will have to use Firefox from the Mozilla server.