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How to remove bad saved user name/passord combinations when more than one user name/password combination is listed for the site?

  • 8 replies
  • 2 have this problem
  • 96 views
  • Last reply by cor-el

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When I sign into some sites, where I have saved usernames and passwords, I get a choice of two user names that are exactly the same. When I choose one user name, the password associated with this name does not work. When I choose the second user name, the password associated with it does work.

I used to be able to go into Firefox options and remove the bad combination. I cannot find a way to do this anymore.

How do I remove the bad username/password from the options given me when I log into a website?

Chosen solution

Sometimes a website may change and a previously saved logins may no longer work.

Current Firefox releases also show passwords for sub domains in the drop-down list and that might explain that you were able to select the other entry.

  • about:config -> signon.includeOtherSubdomainsInLookup

In case of issues, usually best is to remove unneeded login entries and start anew.

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All Replies (8)

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Hi, could you try the steps in the following article: Edit or delete a login in Firefox Lockwise on desktop.

Please let us know whether that works, or whether the article needs further work. Thanks.

Helpful?

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This does not work because Lockwise only shows the good login/password combination for the website.

It does not show the bad combination. If it did show the bad combination, then I could delete it.

Helpful?

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Could you try this method:

When the drop-down of usernames appears, use the down arrow key on the keyboard to highlight the one you want to remove.

Press Shift+Delete on the keyboard to remove it.

Does that work?

Helpful?

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So, if you type/paste the domain in the search bar on the about:logins page you only see one entry as the result ?

Helpful?

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I enter the website xxx.com

I see two entries:

One entry shows xxx.com

The other entry shows proofing.xxx.com

The first entry has the wrong password. The second entry has the correct password.

Helpful?

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Try to remove both entries and let Firefox once again ask to store the login for this website.

Helpful?

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I did this.

When I logged into the site, my user name was already there.

I had to enter the password.

I saved the username and password.

I got into the site.

I looked up the site on the drop down user names.

There was only one entry with the correct username and password.

I logged back into the site with no problems.

I have many websites with this problem, some with four or five choices for user names. Do I need to just delete all of these and start over with the current user name and password?

Helpful?

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Chosen Solution

Sometimes a website may change and a previously saved logins may no longer work.

Current Firefox releases also show passwords for sub domains in the drop-down list and that might explain that you were able to select the other entry.

  • about:config -> signon.includeOtherSubdomainsInLookup

In case of issues, usually best is to remove unneeded login entries and start anew.

Helpful?

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