Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

often all text in menu items is missing so menus appear to disappear

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by Scribe

george.moberly
george.moberly
more options

Most of the time but not all of the time Firefox appears to be missing all menus, but it seems that it has actually just nulled all the strings. The image shows the problem. This seems to be the case 100% if I click a link from email. Starting a new window does show the menu. I've tried the reset menu procedures I have found with no effect.

This is MacOS Catalina. I don't recall this happening prior to upgrading to Catalina.

Most of the time but not all of the time Firefox appears to be missing all menus, but it seems that it has actually just nulled all the strings. The image shows the problem. This seems to be the case 100% if I click a link from email. Starting a new window does show the menu. I've tried the reset menu procedures I have found with no effect. This is MacOS Catalina. I don't recall this happening prior to upgrading to Catalina.
Attached screenshots

All Replies (1)

Scribe
Scribe
more options

Hi, hold down the Option key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it works in Safe Mode, restart Firefox, then disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox again; now if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

Note: If you use userChrome.css - you don't have it if you don't know what it is, this is also disabled in Safe Mode, so should be regarded as an additional suspect, and can be disabled to test by placing /* before, and */ after the file in the chrome folder, then restarting Firefox.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!