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Profile problem - email folders not displaying

Posted

Hello,

Thunderbird just updated itself without asking and now all my emails look like they've disappeared - they haven't, they're in my profile folder, but just not displaying. New messages have downloaded but again, nothing is displaying.

I've read other articles which say it's a problem with using the default profile, so I've duplicated my profile and told Thunderbird to use the new profile. According to other articles, everything should reappear upon restarting the program, but it hasn't. The only thing on the left of my screen is 'Get Messages', no local folders etc.

Can someone please give me a little help getting the folders to reappear?

Thank you in advance! Justin

Hello, Thunderbird just updated itself without asking and now all my emails look like they've disappeared - they haven't, they're in my profile folder, but just not displaying. New messages have downloaded but again, nothing is displaying. I've read other articles which say it's a problem with using the default profile, so I've duplicated my profile and told Thunderbird to use the new profile. According to other articles, everything should reappear upon restarting the program, but it hasn't. The only thing on the left of my screen is 'Get Messages', no local folders etc. Can someone please give me a little help getting the folders to reappear? Thank you in advance! Justin
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.117 Safari/537.36

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Toad-Hall
  • Top 10 Contributor
1862 solutions 12635 answers

Helpful Reply

There is a known bug, in some cases the global database file is causing everything to not load.

  • Exit Thunderbird.
  • Access Profile name folder usually in this location for Windows OS:
  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

'profiles name' folder is usually called 'xxxxxxx.default' where the x's are letters and numbers.

  • locate and delete this file: global-messages-db.sqlite

Restart Thunderbird.

If that fails then try the info at this blog. https://thunderbirdtweaks.blogspot.com/

There is a known bug, in some cases the global database file is causing everything to not load. * Exit Thunderbird. * Access Profile name folder usually in this location for Windows OS: * C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\ 'profiles name' folder is usually called 'xxxxxxx.default' where the x's are letters and numbers. * locate and delete this file: '''global-messages-db.sqlite''' Restart Thunderbird. If that fails then try the info at this blog. https://thunderbirdtweaks.blogspot.com/
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Helpful Reply

Toad-Hall - you are a genius! That worked immediately. I can't thank you enough!!!!

Heartfelt thanks, you've saved me a lot of stress! :) Justin

Toad-Hall - you are a genius! That worked immediately. I can't thank you enough!!!! Heartfelt thanks, you've saved me a lot of stress! :) Justin
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John.DeBlock 0 solutions 1 answers

I had this problem as well, which triggered with the update to 68.4.1. My profile was in a different location, but I deleted the global file as directed, restarted Thunderbird, and all returned to normal. Thanks for the save!

I had this problem as well, which triggered with the update to 68.4.1. My profile was in a different location, but I deleted the global file as directed, restarted Thunderbird, and all returned to normal. Thanks for the save!
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