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Thunderbird crashed,re downloaded,signed in,lost all previous emails & settings. fix????

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Not sure of the cause but I have had to re-download Thunderbird & sign back in, but all my previous emails (in & out) have not re-appeared & the screen set-up is different (All my previous email folders not visible). How can I get my old info/set-up back? Software was all up to date automatically.

Not sure of the cause but I have had to re-download Thunderbird & sign back in, but all my previous emails (in & out) have not re-appeared & the screen set-up is different (All my previous email folders not visible). How can I get my old info/set-up back? Software was all up to date automatically.
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sfhowes
  • Top 10 Contributor
1921 solutions 9612 answers

After a crash, TB can lose track of the profile. It's still there, but making TB recognize it may repairing the prefs.js file:

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

If the crash wasn't caused by something like a power outage, it was possibly caused by an AV app update that was incompatible with TB. It's generally recommended to exclude the TB profile folder from AV scanning.

After a crash, TB can lose track of the profile. It's still there, but making TB recognize it may repairing the prefs.js file: http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared If the crash wasn't caused by something like a power outage, it was possibly caused by an AV app update that was incompatible with TB. It's generally recommended to exclude the TB profile folder from AV scanning.
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Wayne Mery
  • Top 25 Contributor
  • Moderator
602 solutions 5776 answers

Did you find multiple profiles?

Did you find multiple profiles?
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