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tb crashes frequently once I upgraded to windows 10 (profiles deleted, so crash IDs are gone)

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  • Last reply by Wayne Mery

reg12
reg12
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from the day I upgraded to windows is, tb is crashing all the time mainly it happens when trying to open attachment but it happens other times too, by itself attached the crash report how can I solve it? thanks ... useragent_locale: he

דיווח זה כולל גם מידע טכני על מצב היישום כאשר הוא קרס.

from the day I upgraded to windows is, tb is crashing all the time mainly it happens when trying to open attachment but it happens other times too, by itself attached the crash report how can I solve it? thanks ... useragent_locale: he דיווח זה כולל גם מידע טכני על מצב היישום כאשר הוא קרס.

Modified by Wayne Mery

Chosen solution

my tb crashes too after the last update again.

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Wayne Mery
Wayne Mery
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"crash details" is unfortunately not helpful.

Please post your crash IDs here as text per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

reg12
reg12 Question owner
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Wayne Mery said

"crash details" is unfortunately not helpful. Please post your crash IDs here as text per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

tanks A LOT

katmai1
katmai1
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Chosen Solution

my tb crashes too after the last update again.

Wayne Mery
Wayne Mery
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katmai1 said

my tb crashes too after the last update again.

what are your crash IDs?

katmai1
katmai1
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dang i don't have them anymore. i just figured out a way to get it back working. i took out the profile folder, deleted thunderbird, reinstalled, put the profile folder back and i didn't have to re-add all my mailboxes/rules.

i'll post next time if it happens.

reg12
reg12 Question owner
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katmai1 said

dang i don't have them anymore. i just figured out a way to get it back working. i took out the profile folder, deleted thunderbird, reinstalled, put the profile folder back and i didn't have to re-add all my mailboxes/rules. i'll post next time if it happens.

that sounds good will it make the trick if I export, uninstall, install & import?

katmai1
katmai1
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i couldn't export because thunderbird wouldn't start at all. so my only resort was trying to get it running without having to re-add my profiles again and recreate my rules. apparently just moving out the profile folder and reinstalling thunderbird + moving back the profile folder worked.

Wayne Mery
Wayne Mery
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It's sometimes a good idea to not delete data from your computer, but copy or rename the directories so you have them for future diagnosis.

Anyway, if you do crash in the future please post your crash IDs in the topic before doing anything. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Thanks