X
Tap here to go to the mobile version of the site.

Support Forum

Thunderbird menu on OSX doesn't do anything. How do I close it other than "Force close"?

Posted

I just updated to Thunderbird 68.4.1. Now nothing in the Thunderbird menu works: I can't even quit with choosing "Force Quit..." from the Apple menu.

I am on MacOS 10.13.6

I just updated to Thunderbird 68.4.1. Now nothing in the Thunderbird menu works: I can't even quit with choosing "Force Quit..." from the Apple menu. I am on MacOS 10.13.6
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

Helpful Reply

Just to clarify: the other menus (File, Edit, View, etc.) are all fine. It's only the main "Thunderbird" menu that doesn't seem to do anything. And "Command-Q" works, so I have an alternative to "Force quit...". However, "Command-H" doesn't hide it, it just makes the Thunderbird menu flash.

Just to clarify: the other menus (File, Edit, View, etc.) are all fine. It's only the main "Thunderbird" menu that doesn't seem to do anything. And "Command-Q" works, so I have an alternative to "Force quit...". However, "Command-H" doesn't hide it, it just makes the Thunderbird menu flash.
Was this helpful to you? 1
Quote
Guy 0 solutions 2 answers

Helpful Reply

The same thing exactly is happening to mine following an upgrade I am on 10.15.2 OSX and 68.4.1 on Thunderbird.

The same thing exactly is happening to mine following an upgrade I am on 10.15.2 OSX and 68.4.1 on Thunderbird.
Was this helpful to you? 2
Quote

Question owner

I've reported this as a bug now: https://bugzilla.mozilla.org/show_bug.cgi?id=1608893

I've reported this as a bug now: https://bugzilla.mozilla.org/show_bug.cgi?id=1608893
Was this helpful to you? 1
Quote
Guy 0 solutions 2 answers

Great thank you

Great thank you
Was this helpful to you?
Quote
drd19 0 solutions 1 answers

Has there been any progress on this? I have exactly the same problem. The worst of isn't being unable to quit. It is that I cannot access Preferences to change anything.

Has there been any progress on this? I have exactly the same problem. The worst of isn't being unable to quit. It is that I cannot access Preferences to change anything.
Was this helpful to you?
Quote

Question owner

It appears to have been fixed in the daily build, just not the released versions. See the discussion in the bugzilla link https://bugzilla.mozilla.org/show_bug.cgi?id=1608893

I think there was a release since Jan 14 and I think I installed it, but since I can't access "About Thunderbird", I'm not certain I'm using a newer version.

It appears to have been fixed in the daily build, just not the released versions. See the discussion in the bugzilla link https://bugzilla.mozilla.org/show_bug.cgi?id=1608893 I think there was a release since Jan 14 and I think I installed it, but since I can't access "About Thunderbird", I'm not certain I'm using a newer version.

Modified by dmurdoch

Was this helpful to you?
Quote
Matt
  • Top 10 Contributor
  • Moderator
3423 solutions 23771 answers

you know I think you guys may well be talking about two different things. Certainly the testing is was only done onV74, and the bug has not moved to new from the unconfirmed status that initial report receive.

Have you tried rebuilding the global database? It has worked for lots of non OSX folk that have had no mail appear in the user interface and malfunctions on the main menu bar, like troubleshooting information being inaccessible. https://support.mozilla.org/en-US/kb/rebuilding-global-database

you know I think you guys may well be talking about two different things. Certainly the testing is was only done onV74, and the bug has not moved to new from the unconfirmed status that initial report receive. Have you tried rebuilding the global database? It has worked for lots of non OSX folk that have had no mail appear in the user interface and malfunctions on the main menu bar, like troubleshooting information being inaccessible. https://support.mozilla.org/en-US/kb/rebuilding-global-database
Was this helpful to you?
Quote

Question owner

The linked instructions to find the global database didn't work for me, so I haven't tried rebuilding it. As far as I can see, I have no files named "global-messages-db.sqlite" in ~. (In fact, none match "global-messages".)

Whoops, found it. Will let you know.

I'm currently rebuilding, and it hasn't made any difference to the menu. Rebuilding finished, but no difference.

The linked instructions to find the global database didn't work for me, so I haven't tried rebuilding it. As far as I can see, I have no files named "global-messages-db.sqlite" in ~. (In fact, none match "global-messages".) Whoops, found it. Will let you know. I'm currently rebuilding, and it hasn't made any difference to the menu. Rebuilding finished, but no difference.

Modified by dmurdoch

Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.