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After 68.3.1 update, (a) my remote mail profile no longer loads, (b) options, troubleshooting and account settings buttons are dead.

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  • Last reply by Matt

I use a remote profile. I can tell 68.3.1 is loading that profile because it updates the logs, etc. in it. But the mail never displays and the in-program menu items I would normally use to diagnose the issue do nothing when I click on them. I assume it is crashing in some hidden way on startup. My remote mail is extremely large but it worked fine in previous versions.

I use a remote profile. I can tell 68.3.1 is loading that profile because it updates the logs, etc. in it. But the mail never displays and the in-program menu items I would normally use to diagnose the issue do nothing when I click on them. I assume it is crashing in some hidden way on startup. My remote mail is extremely large but it worked fine in previous versions.

Chosen solution

UPDATE: After reading another response to someone else having problems with 68.3.1 I tried deleting the global-messages-db.sqlite file (even though their problem was not quite the same as mine). It seems to have fixed the problem. Perhaps that rebuild could be done automatically by Thunderbird in event of corruption?

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Chosen Solution

UPDATE: After reading another response to someone else having problems with 68.3.1 I tried deleting the global-messages-db.sqlite file (even though their problem was not quite the same as mine). It seems to have fixed the problem. Perhaps that rebuild could be done automatically by Thunderbird in event of corruption?

The issue is Thunderbird does not know it is corrupt. Sort of a catch 22 really