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Thunderbird lost 2 messages syncing with IMAP server

Thunderbird Troubleshooting
rpatchet replied 6 years ago
rpatchet
rpatchet

I run 68.3 on four Windows accounts. Thunderbird on one Windows account lost two emails. The emails exist on the server and appear in Thunderbird on 3 Windows accounts and also on the vendor-supplied email apps on my phone and tablet. Thunderbird on the Windows account I use every day does not synchronize to show those two emails. I have shutdown and restarted Thunderbird and restarted the computer with no success in retrieving those two emails in that one account.

How do I get those two emails to reappear in Thunderbird?

I run 68.3 on four Windows accounts. Thunderbird on one Windows account lost two emails. The emails exist on the server and appear in Thunderbird on 3 Windows accounts and also on the vendor-supplied email apps on my phone and tablet. Thunderbird on the Windows account I use every day does not synchronize to show those two emails. I have shutdown and restarted Thunderbird and restarted the computer with no success in retrieving those two emails in that one account. How do I get those two emails to reappear in Thunderbird?

All Replies (2)

sfhowes
sfhowes

Chosen Solution

If the messages exist on the IMAP server when you view the account through webmail, you can force a re-download of the folder in TB by right-clicking, Properties, Repair Folder.

rpatchet
rpatchet Question owner

That fixed it. I thought that I was likely missing some other mechanism for forcing synchronization, but I couldn't find it. Thank you for your help.