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I can't restore any of my Bookmarks ?

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by Paul
  • Archived

mosbahmimia
mosbahmimia

Even though it is supposed to restore all the data as long as we have an account it seem that nothing has been recovered all my data disappeared I ask of you to look in the matter this is not the first time my data got lost like that

Even though it is supposed to restore all the data as long as we have an account it seem that nothing has been recovered all my data disappeared I ask of you to look in the matter this is not the first time my data got lost like that

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.