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Firefox crashes

  • 7 replies
  • 1 has this problem
  • 8 views
  • Last reply by philipp

465bob
465bob

Crash ID: bp-d11e3251-e87c-4846-82c9-4c6400191125 Cannot load in safe mode (Firefox wont open) Uninstalled firefox and reinstalled - still wont open and gives me info that Firefox has crashed etc

Crash ID: bp-d11e3251-e87c-4846-82c9-4c6400191125 Cannot load in safe mode (Firefox wont open) Uninstalled firefox and reinstalled - still wont open and gives me info that Firefox has crashed etc

Chosen solution

please try to remove the zemana keylogger software altogether - it's known to cause problems with eset: https://bugzilla.mozilla.org/show_bug.cgi?id=1501362

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465bob
465bob Question owner

465bob said

Crash ID: bp-d11e3251-e87c-4846-82c9-4c6400191125 Cannot load in safe mode (Firefox wont open) Uninstalled firefox and reinstalled - still wont open and gives me info that Firefox has crashed etc Using Windows 10 Firefox 70.0.1 Disconnected Express VPN but no difference
FredMcD
FredMcD

bp-d11e3251-e87c-4846-82c9-4c6400191125 Signature: PR_Write | nsFileStreamBase::Write

mbae64.dll = Malwarebytes Anti-Exploit

KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd

KERNELBASE.dll = Microsoft

user32.dll = Windows User API

FredMcD
FredMcD

As a test, disable Malwarebytes. If the problem continues, disable AntiLogger Free.

465bob
465bob Question owner

Tks for assistance FredMcD - Disabled Malwarebytes and then Zemana AntiLogger - unfortunately Firefox continued to crash on startup

FredMcD
FredMcD

Please post the new crash reports.

465bob
465bob Question owner

bp-6ef1b255-19ce-443f-883d-f30710191125.txt

philipp
philipp
  • Moderator

Chosen Solution

please try to remove the zemana keylogger software altogether - it's known to cause problems with eset: https://bugzilla.mozilla.org/show_bug.cgi?id=1501362