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Firefox crashes

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Crash ID: bp-d11e3251-e87c-4846-82c9-4c6400191125 Cannot load in safe mode (Firefox wont open) Uninstalled firefox and reinstalled - still wont open and gives me info that Firefox has crashed etc

Crash ID: bp-d11e3251-e87c-4846-82c9-4c6400191125 Cannot load in safe mode (Firefox wont open) Uninstalled firefox and reinstalled - still wont open and gives me info that Firefox has crashed etc

Chosen solution

please try to remove the zemana keylogger software altogether - it's known to cause problems with eset: https://bugzilla.mozilla.org/show_bug.cgi?id=1501362

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Additional System Details

Installed Plug-ins

Cant access firefox

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36

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Question owner

465bob said

Crash ID: bp-d11e3251-e87c-4846-82c9-4c6400191125 Cannot load in safe mode (Firefox wont open) Uninstalled firefox and reinstalled - still wont open and gives me info that Firefox has crashed etc Using Windows 10 Firefox 70.0.1 Disconnected Express VPN but no difference
''465bob [[#question-1273617|said]]'' <blockquote> Crash ID: bp-d11e3251-e87c-4846-82c9-4c6400191125 Cannot load in safe mode (Firefox wont open) Uninstalled firefox and reinstalled - still wont open and gives me info that Firefox has crashed etc Using Windows 10 Firefox 70.0.1 Disconnected Express VPN but no difference </blockquote>
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FredMcD
  • Top 10 Contributor
4314 solutions 60565 answers

bp-d11e3251-e87c-4846-82c9-4c6400191125 Signature: PR_Write | nsFileStreamBase::Write

mbae64.dll = Malwarebytes Anti-Exploit

KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd

KERNELBASE.dll = Microsoft

user32.dll = Windows User API

bp-d11e3251-e87c-4846-82c9-4c6400191125 Signature: PR_Write | nsFileStreamBase::Write mbae64.dll = Malwarebytes Anti-Exploit KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd KERNELBASE.dll = Microsoft user32.dll = Windows User API
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FredMcD
  • Top 10 Contributor
4314 solutions 60565 answers

As a test, disable Malwarebytes. If the problem continues, disable AntiLogger Free.

As a test, disable Malwarebytes. If the problem continues, disable AntiLogger Free.
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Question owner

Tks for assistance FredMcD - Disabled Malwarebytes and then Zemana AntiLogger - unfortunately Firefox continued to crash on startup

Tks for assistance FredMcD - Disabled Malwarebytes and then Zemana AntiLogger - unfortunately Firefox continued to crash on startup
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FredMcD
  • Top 10 Contributor
4314 solutions 60565 answers

Please post the new crash reports.

Please post the new crash reports.
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Question owner

bp-6ef1b255-19ce-443f-883d-f30710191125.txt

bp-6ef1b255-19ce-443f-883d-f30710191125.txt
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philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23538 answers

Chosen Solution

please try to remove the zemana keylogger software altogether - it's known to cause problems with eset: https://bugzilla.mozilla.org/show_bug.cgi?id=1501362

please try to remove the zemana keylogger software altogether - it's known to cause problems with eset: https://bugzilla.mozilla.org/show_bug.cgi?id=1501362
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