X
Tap here to go to the mobile version of the site.

Support Forum

folders and copies panel settings do not stick

Posted

Hello,

I'm wrestling with a problem of account settings that do not 'stick', ie not get saved and applied.

After changing the folders to copy/archive/save mails into in the 'Copies and Folders' panel, the "OK" Button does not close the settings pane when clicked. It *does* work as expected after changes in other settings panes were made.

Using different 'target' folders makes no difference.

Changing both some other setting and a copy&folder setting also has this ineffective "OK".

When setting a folder in copy&folder, then changing to another pane and coming back to c&f, the changes are gone.

Of course, in a new profile it works as expected... But I want to keep my GB of mails and folder structure and smart folders in the existing Local folders.

What I tried so far: - start in safe mode - fresh download & install of Thunderbird - new profile, manually copying over what I wanted to keep (including mail account and Local folders) - deleting all .msf files - deleting and recreating all mail accounts - adding another Local folder (with the LocalFolder add-in), using the previous 'local folder' folder, or a new one - trying to set copy&folder settings in every identity

The setup:

   Name: Thunderbird
   Version: 68.2.2
   Build-ID: 20191105113228
   Update-Channel: release
   User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0 Thunderbird/68.2.2
   OS: Darwin 18.7.0


Now I have reached the end of my wits. Is there a smarter way than rebuilding the setup and export-importing mails and filter?

Hello, I'm wrestling with a problem of account settings that do not 'stick', ie not get saved and applied. After changing the folders to copy/archive/save mails into in the 'Copies and Folders' panel, the "OK" Button does not close the settings pane when clicked. It *does* work as expected after changes in other settings panes were made. Using different 'target' folders makes no difference. Changing both some other setting and a copy&folder setting also has this ineffective "OK". When setting a folder in copy&folder, then changing to another pane and coming back to c&f, the changes are gone. Of course, in a new profile it works as expected... But I want to keep my GB of mails and folder structure and smart folders in the existing Local folders. What I tried so far: - start in safe mode - fresh download & install of Thunderbird - new profile, manually copying over what I wanted to keep (including mail account and Local folders) - deleting all .msf files - deleting and recreating all mail accounts - adding another Local folder (with the LocalFolder add-in), using the previous 'local folder' folder, or a new one - trying to set copy&folder settings in every identity The setup: Name: Thunderbird Version: 68.2.2 Build-ID: 20191105113228 Update-Channel: release User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0 Thunderbird/68.2.2 OS: Darwin 18.7.0 Now I have reached the end of my wits. Is there a smarter way than rebuilding the setup and export-importing mails and filter?

Chosen solution

OK, I give up. Rebuild everything. No need to answer any more.

Read this answer in context 1
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:70.0) Gecko/20100101 Firefox/70.0

More Information

Helpful Reply

Oh, forgot to mention: set all permissions to the Profiles folder and its subfolder for me to read and write allowed.

Oh, forgot to mention: set all permissions to the Profiles folder and its subfolder for me to read and write allowed.
Was this helpful to you? 1
Quote

Question owner

Aaand a new symptom, may be related: Drafts cannot be saved anymore.

Aaand a new symptom, may be related: Drafts cannot be saved anymore.
Was this helpful to you?
Quote

Chosen Solution

OK, I give up. Rebuild everything. No need to answer any more.

OK, I give up. Rebuild everything. No need to answer any more.
Was this helpful to you? 1
Quote
AgnesRM
  • Top 25 Contributor
26 solutions 200 answers

Hi So sorry your question was overlooked. When you add multiple posts to your own initial question, it looks as if you are getting help (at the main open calls list). It's better to edit the initial question if nobody has responded. With Mac questions, also, there are not very many Mac using volunteers to get around to you. I am not a Mac user either, so I would not have been able to assist, but I might have put it in front of a Mac user if I had noticed it was unanswered. All around, just sorry that nobody picked up to help. Agnes

Hi So sorry your question was overlooked. When you add multiple posts to your own initial question, it looks as if you are getting help (at the main open calls list). It's better to edit the initial question if nobody has responded. With Mac questions, also, there are not very many Mac using volunteers to get around to you. I am not a Mac user either, so I would not have been able to assist, but I might have put it in front of a Mac user if I had noticed it was unanswered. All around, just sorry that nobody picked up to help. Agnes
Was this helpful to you? 1
Quote

Question owner

Thanks for the orientation and explanation!

And ... on the upside, I now have a cruft-free setup. :-)

Thanks for the orientation and explanation! And ... on the upside, I now have a cruft-free setup. :-)
Was this helpful to you?
Quote
tuckfoot 0 solutions 7 answers

I have a similar problem on Mac.

Made a new Sent folder and designated it as the place to save copies of sent email. But after TB restart, Settings reverts to the previous Sent folder. Other Prefs are also not being saved after restart.

If ae38daa solved this problem, I'd love to know the answer.

Thanks.

I have a similar problem on Mac. Made a new Sent folder and designated it as the place to save copies of sent email. But after TB restart, Settings reverts to the previous Sent folder. Other Prefs are also not being saved after restart. If ae38daa solved this problem, I'd love to know the answer. Thanks.
Was this helpful to you? 0
Quote

Question owner

To be fair, TB had been working fairly well across several macOS upgrades and a trek of add-ons coming and going (or made to go). Setting it up after some 7 years was tolerable, imo. TB had Good developers during that time.

Still a nuisance that struck of course when I needed it last...

If you re-build you setup: The web has some lists of what contents[*] of the profile folder you want to duplicate into the new profile. Pro tip: give all contents of the old profile folder a colored label, to easily identify in the new profile folder what you have migrated.

[*] eg passwords, accounts, some add-ons and their settings.

To be fair, TB had been working fairly well across several macOS upgrades and a trek of add-ons coming and going (or made to go). Setting it up after some 7 years was tolerable, imo. TB had Good developers during that time. Still a nuisance that struck of course when I needed it last... If you re-build you setup: The web has some lists of what contents[*] of the profile folder you want to duplicate into the new profile. Pro tip: give all contents of the old profile folder a colored label, to easily identify in the new profile folder what you have migrated. [*] eg passwords, accounts, some add-ons and their settings.
Was this helpful to you?
Quote
tuckfoot 0 solutions 7 answers

Thanks for the info. Do you remember if there is a direct way to re-build the setup? Or are you suggesting a web search for that info?

Thanks again! We Mac folks need to stick together.

Thanks for the info. Do you remember if there is a direct way to re-build the setup? Or are you suggesting a web search for that info? Thanks again! We Mac folks need to stick together.
Was this helpful to you? 0
Quote

Question owner

1. Rename your old profile so that TB doesn't find it any more.

2. Give all items in its folders and subfolders a colored label so you can identify them later in their new home.

3. Install the latest TB.

4. Start TB, it will create a new profile.

5. Close TB again.

6. Move desired stuff from old to new profile, but keep the replaced items (rename them; e.g. <item.suffix.FRESHINSTALL>. To know what you want to move, read http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird .

And do lots and lots of web searches, of course. :-) Remember, TB profiles are the same in Windows, Linux, and macOS.


Good Luck!

1. Rename your old profile so that TB doesn't find it any more. 2. Give all items in its folders and subfolders a colored label so you can identify them later in their new home. 3. Install the latest TB. 4. Start TB, it will create a new profile. 5. Close TB again. 6. Move desired stuff from old to new profile, but keep the replaced items (rename them; e.g. <item.suffix.FRESHINSTALL>. To know what you want to move, read http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird . And do lots and lots of web searches, of course. :-) Remember, TB profiles are the same in Windows, Linux, and macOS. Good Luck!

Modified by ae38daa

Was this helpful to you?
Quote

Question owner

confirmation code: 074336 --???

confirmation code: 074336 --???
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.