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Firefox crashes

Posted

bp-2f106568-d904-4fb7-bf97-d31eb0191121 I have an exam tomorrow on proctorU and it keeps crashing when I click the test your equipment button.

bp-2f106568-d904-4fb7-bf97-d31eb0191121 I have an exam tomorrow on proctorU and it keeps crashing when I click the test your equipment button.
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36

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philipp
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hi, does it make a difference when you disable accessibility features in the browser and restart once afterwards?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

hi, does it make a difference when you disable accessibility features in the browser and restart once afterwards?: go to the firefox ''menu ≡ > options > privacy & security'' panel and under permissions check the setting to '''prevent accessibility services from accessing your browser'''.
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Question owner

No, I disabled it and it still crashed.

No, I disabled it and it still crashed.
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philipp
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can you please provide the new crash report id as well.

can you please provide the new crash report id as well.
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Question owner

bp-3fa08fa7-3482-4805-acc2-d139e0191121

bp-3fa08fa7-3482-4805-acc2-d139e0191121
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philipp
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this new report still shows accessibility is active though - did you restart after making the change?

this new report still shows accessibility is active though - did you restart after making the change?
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Question owner

yes, i resumbitted and its showing that the box is not checked for preventing accessibility ...

yes, i resumbitted and its showing that the box is not checked for preventing accessibility ...
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philipp
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the box should be checked though.

the box should be checked though.
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Question owner

Even when I check the box it still crashes.

bp-693a00e0-567a-4db6-8acb-80ec80191121

Even when I check the box it still crashes. bp-693a00e0-567a-4db6-8acb-80ec80191121
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philipp
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thanks, so the crash is apparently happening in a windows module that is the api between your webcam and the applications that want to access it. i'm not sure if we can provide a quick fix for this in firefox. the problem might be similar to the description in https://bugzilla.mozilla.org/show_bug.cgi?id=1263519#c1, so perhaps installing a new driver for the webcam might help...

thanks, so the crash is apparently happening in a windows module that is the api between your webcam and the applications that want to access it. i'm not sure if we can provide a quick fix for this in firefox. the problem might be similar to the description in https://bugzilla.mozilla.org/show_bug.cgi?id=1263519#c1, so perhaps installing a new driver for the webcam might help...
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Question owner

What do you mean by installing a new driver? The camera is apart of the computer.

What do you mean by installing a new driver? The camera is apart of the computer.
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philipp
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if you look on the support site of your computer's manufacturer they may offer an updated driver for the webcam of your notebook model.

if you look on the support site of your computer's manufacturer they may offer an updated driver for the webcam of your notebook model.
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Question owner

I honestly don't know how to do that. Also, would that assume that it's an issue with the camera and not firefox? Because it works for other things on the computer.

I honestly don't know how to do that. Also, would that assume that it's an issue with the camera and not firefox? Because it works for other things on the computer.
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