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cannot receive email after Mac Mojave update SOLVED: caused by Avast [was Constant uncaught exception: 2147746065 autosync.js:206:13 including in safe mode]

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running Thunderbird 60.9.1 on Mac OS Mojave OS updates done yesterday now cannot receive email in TB and get the error uncaught exception: 2147746065 autosync.js:206:13 same issue if start in safe mode any ideas please?

running Thunderbird 60.9.1 on Mac OS Mojave OS updates done yesterday now cannot receive email in TB and get the error uncaught exception: 2147746065 autosync.js:206:13 same issue if start in safe mode any ideas please?

Modified by Wayne Mery

Chosen solution

my issue was with Avast virus scanner - removed this and it worked fine again

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.97 Safari/537.36

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Wayne Mery
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592 solutions 5585 answers

Pretty sure the uncaught exception error is unrelated. Will need to look for another cause.

Pretty sure the uncaught exception error is unrelated. Will need to look for another cause.
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Question owner

still have this problem.....

still have this problem.....
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etc45 0 solutions 1 answers

I have this issue on both Win7 x64 and Win 10 x64 machines - Using TB 60.9.1 (32-bit) on both. Error seems to occur when deleted messages are synched with server. Error source is JAVA Jar file Autosync.js - Seems to result from code in this area - // if this is the last folder of this server in the queue

       // create a sync event and clean the sync start time
       let found = false;
       for (let value of this._syncInfoPerFolder.values())
       {
         if (value.syncFolder.server == folder.server)
         {
           found = true;
           break;
         }
       }

TB slows to a crawl & basicly stalls. No other errors are indicated and this same error shows in the "error console" each time.

I have this issue on both Win7 x64 and Win 10 x64 machines - Using TB 60.9.1 (32-bit) on both. Error seems to occur when deleted messages are synched with server. Error source is JAVA Jar file Autosync.js - Seems to result from code in this area - // if this is the last folder of this server in the queue // create a sync event and clean the sync start time let found = false; for (let value of this._syncInfoPerFolder.values()) { if (value.syncFolder.server == folder.server) { found = true; break; } } TB slows to a crawl & basicly stalls. No other errors are indicated and this same error shows in the "error console" each time.
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Wayne Mery
  • Top 25 Contributor
  • Moderator
592 solutions 5585 answers

etc45 said

I have this issue on both Win7 x64 and Win 10 x64 machines - Using TB 60.9.1 (32-bit) on both. Error seems to occur when deleted messages are synched with server. Error source is JAVA Jar file Autosync.js - Seems to result from code in this area - ... TB slows to a crawl & basicly stalls. No other errors are indicated and this same error shows in the "error console" each time.

Good initiative on forensics. But to rephrase about "uncaught exception .. autosync.js", it is a red herring and may be ignored.

Please retry with Windows started in safe mode. If you still have a problem please create a new topic for your issue https://support.mozilla.org/en-US/questions/new/thunderbird

''etc45 [[#answer-1267775|said]]'' <blockquote> I have this issue on both Win7 x64 and Win 10 x64 machines - Using TB 60.9.1 (32-bit) on both. Error seems to occur when deleted messages are synched with server. Error source is JAVA Jar file Autosync.js - Seems to result from code in this area - ... TB slows to a crawl & basicly stalls. No other errors are indicated and this same error shows in the "error console" each time. </blockquote> Good initiative on forensics. But to rephrase about "uncaught exception .. autosync.js", it is a red herring and [https://bugzilla.mozilla.org/show_bug.cgi?id=1330971#c1 may be ignored]. Please retry with Windows started in safe mode. If you still have a problem please create a new topic for your issue https://support.mozilla.org/en-US/questions/new/thunderbird

Modified by Wayne Mery

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Chosen Solution

my issue was with Avast virus scanner - removed this and it worked fine again

my issue was with Avast virus scanner - removed this and it worked fine again

Modified by Wayne Mery

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Wayne Mery
  • Top 25 Contributor
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592 solutions 5585 answers

suetown, thanks for the follow up post with the answer - I wish every reporter was kind enough to do so.

suetown, thanks for the follow up post with the answer - I wish every reporter was kind enough to do so.
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