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I just installed 68.1.2 and all my emails and address book are gone. How do I restore them?

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  • Last reply by SCW41

david146
david146
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I just installed 68.1.2 and all my emails and address book are gone. How do I restore them? I understand there is something called profile manager, but I can't find it. Also, when I go to C:\Users\user\AppData\Roaming\Thunderbird\Profiles\ there are two listed and one of them is a little over 700 MB, so that has to be the one I want.

TIA

I just installed 68.1.2 and all my emails and address book are gone. How do I restore them? I understand there is something called profile manager, but I can't find it. Also, when I go to C:\Users\user\AppData\Roaming\Thunderbird\Profiles\ there are two listed and one of them is a little over 700 MB, so that has to be the one I want. TIA

Chosen solution

Hi David.

Open "Help > Troubleshooting Information" and click on about:profiles. You can see your profiles there and can manage them.

Does that help?

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All Replies (4)

Wayne Mery
Wayne Mery
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Chosen Solution

Hi David.

Open "Help > Troubleshooting Information" and click on about:profiles. You can see your profiles there and can manage them.

Does that help?

Roger
Roger
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I have a similar problem. Been having major problems with W10. During a restart W10 started a repair process. Now when I launch Thunderbird my address book contacts are there but all my e-mails and folders and accounts have gone. Am I able to get my e-mails and accounts back? I've tried the above and found 2 profiles that relate to my 2 email accounts. Lots of folders and files. What do I do next?

Modified by Roger

Greg_B
Greg_B
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Have 68.5 after reinstall of complete OS (SUSE Leap 15.1). Now I've lost EVERYTHING - inbox, sent, address books - prior to Jan 17. The profile is there, and the Mail folder is of an appropriate size to suggest that the data is not lost. How do I tell Thunderbird to give me back what is lost?

SCW41
SCW41
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Greg_B said

Have 68.5 after reinstall of complete OS (SUSE Leap 15.1). Now I've lost EVERYTHING - inbox, sent, address books - prior to Jan 17. The profile is there, and the Mail folder is of an appropriate size to suggest that the data is not lost. How do I tell Thunderbird to give me back what is lost?