X
Tap here to go to the mobile version of the site.

Support Forum

Account settings shows only 1 line - useless

Posted

I cannot get new Thunderbird to work with Earthlink.net even though I have used it for years. The Account settings box will not show actual settings after an account is created. It only shows the account name an an option to delete account.

I cannot get new Thunderbird to work with Earthlink.net even though I have used it for years. The Account settings box will not show actual settings after an account is created. It only shows the account name an an option to delete account.
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

christ1
  • Top 25 Contributor
2169 solutions 15878 answers

Please post a screenshot illustrating the problem. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Also, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

Please post a screenshot illustrating the problem. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem Also, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png">, then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1642 solutions 7894 answers

Select the account in the left pane of Account Settings, then press Enter to expand the account into the settings subheadings.

Select the account in the left pane of Account Settings, then press Enter to expand the account into the settings subheadings.
Was this helpful to you? 0
Quote

Question owner

selecting the account and hit return did nothing at all I post 2 screen shots of the problem

selecting the account and hit return did nothing at all I post 2 screen shots of the problem
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1642 solutions 7894 answers

Helpful Reply

The Account Settings window is clearly clipped. Does it look correct if you launch in safe mode (hold Option when you start TB)?

There were some fixes for visual issues in TB 68 (see the first item here).

The Account Settings window is clearly clipped. Does it look correct if you launch in safe mode (hold Option when you start TB)? There were some fixes for visual issues in TB 68 (see the first item [https://www.thunderbird.net/en-US/thunderbird/68.1.2/releasenotes/ here]).
Was this helpful to you? 1
Quote
christ1
  • Top 25 Contributor
2169 solutions 15878 answers

You haven't posted your Troubleshooting Information yet. https://support.mozilla.org/en-US/questions/1270933#answer-1259627

You haven't posted your Troubleshooting Information yet. https://support.mozilla.org/en-US/questions/1270933#answer-1259627

Modified by christ1

Was this helpful to you?
Quote

Question owner

Application Basics

   Name: Thunderbird
   Version: 68.1.2
   Build ID: 20191008153335
   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Thunderbird/68.1.2
   OS: Darwin 18.7.0
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: true
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account17:
     INCOMING: account17, , (imap) imap.earthlink.net:143, plain, passwordCleartext
     OUTGOING: , smtpauth.earthlink.net:587, alwaysSTARTTLS, passwordCleartext, true
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
 Extensions
     Name
     Version
     Enabled
     ID
       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Google
       1.0
       true
       google@search.mozilla.org
       Twitter
       1.0
       true
       twitter@search.mozilla.org
       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org
       Lightning
       68.1.2
       false
       {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Security Software
   Type: Name
     Antivirus:
     Antispyware:
     Firewall:
 Graphics
     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: -
     WebGL 1 Driver Renderer: WebGL is currently disabled.
     WebGL 1 Driver Version: -
     WebGL 1 Driver Extensions: -
     WebGL 1 Extensions: -
     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL is currently disabled.
     WebGL 2 Driver Version: -
     WebGL 2 Driver Extensions: -
     WebGL 2 Extensions: -
     Uses Tiling: true
     Uses Tiling (Content): true
     Target Frame Rate: 60
     GPU #1
     Active: Yes
     Vendor ID: 0x8086
     Device ID: 0x0166
   GPU #2
     Diagnostics
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: none
     TileHeight: 512
     TileWidth: 512
     Decision Log
     HW_COMPOSITING: disabled by user: Disabled by prefblocked by runtime: Acceleration blocked by safe-mode
     OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-in-safe-mode by runtime: Safe-mode is enabled
     WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware
     OMTP: blocked by runtime: OMTP blocked by safe-mode
   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
     Audio Backend: audiounit
     Max Channels: 2
     Preferred Sample Rate: 44100
     Output Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Internal Speakers
       AppleHDAEngineOutput:1B,0,1,1:0
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 96000
       103 - 4185
     Input Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Internal Microphone
       AppleHDAEngineInput:1B,0,1,0:1
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 32000 - 96000
       24 - 4106
 Important Modified Preferences
   browser.cache.disk.amount_written: 6733
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.download.folderList: 2
   browser.download.useDownloadDir: true
   extensions.lastAppVersion: 68.1.2
   font.internaluseonly.changed: true
   idle.lastDailyNotification: 1571499510
   media.gmp.storage.version.observed: 1
   network.cookie.cookieBehavior: 3
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   network.trr.mode: 2
   places.database.lastMaintenance: 1571215223
   places.history.expiration.transient_current_max_pages: 112348
   privacy.sanitize.timeSpan: 4
   security.default_personal_cert: Select Automatically
   security.disable_button.openCertManager: false
   security.OCSP.enabled: 0
   security.sandbox.plugin.tempDirSuffix: 0ba55c44-56b2-8741-ba89-a169c0d5a534
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1571215223
 Important Locked Preferences
 Places Database
 JavaScript
 Incremental GC: true
 Accessibility
   Activated: false
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.21
     4.21
     NSS
     3.44.1
     3.44.1
     NSSSMIME
     3.44.1
     3.44.1
     NSSSSL
     3.44.1
     3.44.1
     NSSUTIL
     3.44.1
     3.44.1
 Sandbox
   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
 Internationalization & Localization
     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"
     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]
Application Basics Name: Thunderbird Version: 68.1.2 Build ID: 20191008153335 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Thunderbird/68.1.2 OS: Darwin 18.7.0 Multiprocess Windows: 0/0 Disabled Remote Processes: 0 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: true Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account17: INCOMING: account17, , (imap) imap.earthlink.net:143, plain, passwordCleartext OUTGOING: , smtpauth.earthlink.net:587, alwaysSTARTTLS, passwordCleartext, true Crash Reports for the Last 3 Days Remote Processes Type: Count Extensions Name Version Enabled ID Amazon.com 1.1 true amazondotcom@search.mozilla.org Bing 1.0 true bing@search.mozilla.org DuckDuckGo 1.0 true ddg@search.mozilla.org Google 1.0 true google@search.mozilla.org Twitter 1.0 true twitter@search.mozilla.org Wikipedia (en) 1.0 true wikipedia@search.mozilla.org Lightning 68.1.2 false {e2fda1a4-762b-4020-b5ad-a41df1933103} Security Software Type: Name Antivirus: Antispyware: Firewall: Graphics Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Uses Tiling: true Uses Tiling (Content): true Target Frame Rate: 60 GPU #1 Active: Yes Vendor ID: 0x8086 Device ID: 0x0166 GPU #2 Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none TileHeight: 512 TileWidth: 512 Decision Log HW_COMPOSITING: disabled by user: Disabled by prefblocked by runtime: Acceleration blocked by safe-mode OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware OMTP: blocked by runtime: OMTP blocked by safe-mode Crash Guard Disabled Features Workarounds Failure Log Media Audio Backend: audiounit Max Channels: 2 Preferred Sample Rate: 44100 Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Internal Speakers AppleHDAEngineOutput:1B,0,1,1:0 Apple Inc. Enabled All default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 44100 - 96000 103 - 4185 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Internal Microphone AppleHDAEngineInput:1B,0,1,0:1 Apple Inc. Enabled All default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 32000 - 96000 24 - 4106 Important Modified Preferences browser.cache.disk.amount_written: 6733 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.download.folderList: 2 browser.download.useDownloadDir: true extensions.lastAppVersion: 68.1.2 font.internaluseonly.changed: true idle.lastDailyNotification: 1571499510 media.gmp.storage.version.observed: 1 network.cookie.cookieBehavior: 3 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true network.trr.mode: 2 places.database.lastMaintenance: 1571215223 places.history.expiration.transient_current_max_pages: 112348 privacy.sanitize.timeSpan: 4 security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false security.OCSP.enabled: 0 security.sandbox.plugin.tempDirSuffix: 0ba55c44-56b2-8741-ba89-a169c0d5a534 signon.importedFromSqlite: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1571215223 Important Locked Preferences Places Database JavaScript Incremental GC: true Accessibility Activated: false Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.21 4.21 NSS 3.44.1 3.44.1 NSSSMIME 3.44.1 3.44.1 NSSSSL 3.44.1 3.44.1 NSSUTIL 3.44.1 3.44.1 Sandbox Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Internationalization & Localization Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]
Was this helpful to you?
Quote
christ1
  • Top 25 Contributor
2169 solutions 15878 answers
The Account settings box will not show actual settings after an account is created.

What's shown in your first screenshot is not the Account Settings window. To get to the account settings: At the top right of the Thunderbird window, click the menu button > Options > Account Settings

So I'm not sure what exactly you're complaining about

account17: INCOMING: account17, , (imap) imap.earthlink.net:143, plain, passwordCleartext

Adjust the server settings for the Incoming server (IMAP) as per your email providers instructions. https://imapsmtp.email/earthlink.net-smtp-imap-email-settings.html

<blockquote> The Account settings box will not show actual settings after an account is created. </blockquote> What's shown in your first screenshot is not the Account Settings window. To get to the account settings: At the top right of the Thunderbird window, click the menu button <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png"> > Options > Account Settings So I'm not sure what exactly you're complaining about <blockquote> account17: INCOMING: account17, , (imap) imap.earthlink.net:143, plain, passwordCleartext </blockquote> Adjust the server settings for the Incoming server (IMAP) as per your email providers instructions. https://imapsmtp.email/earthlink.net-smtp-imap-email-settings.html

Modified by christ1

Was this helpful to you?
Quote

Question owner

I have adjusted settings a dozen times and Earthlink support person also did this remotely a few times. I uninstalled Thunderbird, reinstalled, etc. Maybe there is some hidden file somewhere that does not get killed when I move thunderbird from applications to trash?

I have adjusted settings a dozen times and Earthlink support person also did this remotely a few times. I uninstalled Thunderbird, reinstalled, etc. Maybe there is some hidden file somewhere that does not get killed when I move thunderbird from applications to trash?
Was this helpful to you?
Quote
christ1
  • Top 25 Contributor
2169 solutions 15878 answers

Helpful Reply

I uninstalled Thunderbird, reinstalled, etc.

You've been wasting your time. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem.

At the top right of the Thunderbird window, click the menu button > Options > Account Settings Select your Earthlink account - Server Settings - Connection Security. From the drop-down menu select SSL/TLS. In case the port no. is automatically changed to 993, manually change it back to 143.

Maybe there is some hidden file somewhere that does not get killed when I move thunderbird from applications to trash?

No.

<blockquote> I uninstalled Thunderbird, reinstalled, etc. </blockquote> You've been wasting your time. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem. At the top right of the Thunderbird window, click the menu button <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png"> > Options > Account Settings Select your Earthlink account - Server Settings - Connection Security. From the drop-down menu select SSL/TLS. In case the port no. is automatically changed to 993, manually change it back to 143. <blockquote> Maybe there is some hidden file somewhere that does not get killed when I move thunderbird from applications to trash? </blockquote> No.

Modified by christ1

Was this helpful to you? 1
Quote

Question owner

Thunderbird working OK now -- entering SSL/TLS brought up port 993 as you suspected changing to port 143 automatically changed security from SSL/TLS to automatic. Also done button was greyed out. Tried STARTTLS - still greyed out until I also changed to plain password for imap. Then I could save the settings. Still encoded password for smtp. I need to test sending email now.

    Somehow Earthlink support missed this and I did also.

Thanks

Thunderbird working OK now -- entering SSL/TLS brought up port 993 as you suspected changing to port 143 automatically changed security from SSL/TLS to automatic. Also done button was greyed out. Tried STARTTLS - still greyed out until I also changed to plain password for imap. Then I could save the settings. Still encoded password for smtp. I need to test sending email now. Somehow Earthlink support missed this and I did also. Thanks
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1642 solutions 7894 answers

Note that Earthlink requires authentication = encrypted password instead of 'normal password' if you choose STARTTLS security on port 143 for the incoming IMAP server. Same for the outgoing server if you choose STARTTLS security on port 587.

https://support.earthlink.net/articles/email/imap-email.php#2-2

Note that Earthlink requires authentication = encrypted password instead of 'normal password' if you choose STARTTLS security on port 143 for the incoming IMAP server. Same for the outgoing server if you choose STARTTLS security on port 587. https://support.earthlink.net/articles/email/imap-email.php#2-2
Was this helpful to you?
Quote

Question owner

Earthlink support says I need encrypted password along with STARTTLS for IMAP. However, When I put in STARTTLS with port 143 the done button in Thunderbird account setup stays greyed out until I change to plain password.

Earthlink support says I need encrypted password along with STARTTLS for IMAP. However, When I put in STARTTLS with port 143 the done button in Thunderbird account setup stays greyed out until I change to plain password.
Was this helpful to you?
Quote
sfhowes
  • Top 10 Contributor
1642 solutions 7894 answers

Don't know if this will help, but I always add accounts while TB is Offline (File/Offline/Work Offline) and enter settings manually, and after the account is added, go back online to connect with the mail server.

Don't know if this will help, but I always add accounts while TB is Offline (File/Offline/Work Offline) and enter settings manually, and after the account is added, go back online to connect with the mail server.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.