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It lost connection to server, and fails to reconnect.

Posted

As of around 2:50 PM EST, Firefox Private Network lost connection to the server, and fails to reconnect.

Firefox v. 69.0.3, Windows 10 (1803).

As of around 2:50 PM EST, Firefox Private Network lost connection to the server, and fails to reconnect. Firefox v. 69.0.3, Windows 10 (1803).
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Chosen solution

Eventually, after disabling + restarting Firefox + re-enabling it, it was able to connect. Or maybe it was a coincidence.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

Chosen Solution

Eventually, after disabling + restarting Firefox + re-enabling it, it was able to connect. Or maybe it was a coincidence.

Eventually, after disabling + restarting Firefox + re-enabling it, it was able to connect. Or maybe it was a coincidence.
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Ballison
  • Top 25 Contributor
  • Administrator
14 solutions 81 answers

Helpful Reply

Hi Scott,

I'm glad to hear it's working again! Please let us know if you run into this again anytime soon.

When it was unable to connect, were you having any issues with your Firefox Account as well, or was it just limited to FPN?

Hi Scott, I'm glad to hear it's working again! Please let us know if you run into this again anytime soon. When it was unable to connect, were you having any issues with your Firefox Account as well, or was it just limited to FPN?
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Question owner

Hi - thanks! I did run into it again yesterday, but I did the same thing (disabled/enabled), and it was working again, so I was only down for a minute.

I had no other problems with Firefox during those times. If it happens again, I'll re-post, but since it seems to be just a 'me' thing, I'm assuming there's nothing systemically wrong.

Hi - thanks! I did run into it again yesterday, but I did the same thing (disabled/enabled), and it was working again, so I was only down for a minute. I had no other problems with Firefox during those times. If it happens again, I'll re-post, but since it seems to be just a 'me' thing, I'm assuming there's nothing systemically wrong.
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Ballison
  • Top 25 Contributor
  • Administrator
14 solutions 81 answers

Helpful Reply

Of course!

Could you check and see if you have DoH currently enabled?

If you see it a 3rd time, head to about:networking > logging > start logging and save a copy of the network logs as this is occurring, if it's not too much of an inconvenience. This helps us determine what might be causing this.

Thank you!

Of course! Could you check and see if you have [https://support.mozilla.org/en-US/kb/firefox-dns-over-https#w_enabling-and-disabling-dns-over-https DoH currently enabled?] If you see it a 3rd time, head to '''about:networking''' > '''logging''' > '''start logging''' and save a copy of the network logs as this is occurring, if it's not too much of an inconvenience. This helps us determine what might be causing this. Thank you!
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Question owner

Yes, "Enable DNS over HTTPS" is enabled.

If it happens again, I'd be happy to provide the logs.

Thanks a lot for your help!

Yes, "Enable DNS over HTTPS" is enabled. If it happens again, I'd be happy to provide the logs. Thanks a lot for your help!
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Ballison
  • Top 25 Contributor
  • Administrator
14 solutions 81 answers

Thanks for checking, Scott!

Hopefully you don't have any further issues!

Thanks for checking, Scott! Hopefully you don't have any further issues!
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