Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't drag and drop messages to move them

  • 7 replies
  • 1 has this problem
  • 650 views
  • Last reply by steveA

more options

Windows 10, Thunderbird 68.1.1 Moving messages does nothing using drag and drop from message header list to folder in left vertical pane. Moving works when right-clicking and selecting a folder from menu.

Drag and drop moving is a significantly important feature to me. Is there something that's changed since a recent Windows update or this latest Thunderbird update?

Windows 10, Thunderbird 68.1.1 Moving messages does nothing using drag and drop from message header list to folder in left vertical pane. Moving works when right-clicking and selecting a folder from menu. Drag and drop moving is a significantly important feature to me. Is there something that's changed since a recent Windows update or this latest Thunderbird update?

Chosen solution

Nothing comes to mind. I'm on Win 10 Pro and have been on it for years. I suppose it's possible there is something in the Win 7 profile that's interferring but seems unlikely. Best of luck.

/steve

Read this answer in context 👍 0

All Replies (7)

more options

To diagnose problems with Thunderbird, try the following:

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

more options

I found a couple of add-ons not compatible with current release. Removing them allowed drag-and-drop of email from one folder to another to work properly.

more options

This is a fresh install of thunderbird, but using a profile migrated from Win7. There are no add-ons installed and working in safe mode did not fix the problem.

Any further thoughts would be greatly appreciated.

Best, -Ray

more options

Chosen Solution

Nothing comes to mind. I'm on Win 10 Pro and have been on it for years. I suppose it's possible there is something in the Win 7 profile that's interferring but seems unlikely. Best of luck.

/steve

more options

Thanks for your reply. I wish there was an easy way to fix it, but I appreciate your efforts nonetheless.

Best, -Ray

more options

I have the same problem and restarting with add-ons disabled does not resolve it. No changes have been made to Thunderbird since the error started. Any suggestions?

more options

I'm still having the same problems as well. email duplicates itself back to the original position. No obvious solution.