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cannot download any files

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After opening my laptop since last night I can no longer download any files with Firefox. It only says it failed. I've tried some solutions mentioned like: - Firefox SafeMode - Firefox refresh - Reinstall Firefox - Clear cache and download

But as of yet not one of these solutions has worked. It is really annoying because there are no problems with the other browsers like (Edge and Chrome) and yesterday it worked fine.

Any other solutions I could try?

After opening my laptop since last night I can no longer download any files with Firefox. It only says it failed. I've tried some solutions mentioned like: - Firefox SafeMode - Firefox refresh - Reinstall Firefox - Clear cache and download But as of yet not one of these solutions has worked. It is really annoying because there are no problems with the other browsers like (Edge and Chrome) and yesterday it worked fine. Any other solutions I could try?

Chosen solution

another thing to try are the steps from the following ms article, even if you're unsure this is applicable to your situation: https://support.microsoft.com/en-us/help/4027707/microsoft-account-remove-members-from-family

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

We have been getting a lot of complaints about this.

Reboot the computer. Anything?


This download manager works separately from the browser. The browser tells it what to download, and off it goes.

http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

We have been getting a lot of complaints about this. Reboot the computer. Anything? This download manager works separately from the browser. The browser tells it what to download, and off it goes. http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.
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Question owner

I've tried to reboot it as well Updated Windows as well. Also tried it without and with VPN but does not make a difference.

It is just super weird because it worked this morning and now all of the sudden it is down.

I've tried to reboot it as well Updated Windows as well. Also tried it without and with VPN but does not make a difference. It is just super weird because it worked this morning and now all of the sudden it is down.
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philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23462 answers

hi, is your device/account somehow protected by windows parental controls?

the problem you're seeing is likely https://bugzilla.mozilla.org/show_bug.cgi?id=1586228 which is currently under investigation...

hi, is your device/account somehow protected by windows parental controls? the problem you're seeing is likely https://bugzilla.mozilla.org/show_bug.cgi?id=1586228 which is currently under investigation...
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Question owner

Hi

No unlikely seeing this is my own private laptop and account that is not connected to other people/family group.

But the link you sent (thanks for that) does show they are working hard on the problem so I will just be patient and any files that needed to be downloaded will just be done by Chrome.

Hi No unlikely seeing this is my own private laptop and account that is not connected to other people/family group. But the link you sent (thanks for that) does show they are working hard on the problem so I will just be patient and any files that needed to be downloaded will just be done by Chrome.
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philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23462 answers

can you take a look in the registry of the affected system if there's a "Users" folder existing at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Parental Controls?

you can open the registry editor by pressing the windows-key+r and opening "regedit"...

can you take a look in the registry of the affected system if there's a "Users" folder existing at ''HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Parental Controls''? you can open the registry editor by pressing the windows-key+r and opening "regedit"...
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Question owner

Hi

Yes there exists a folder there. Do I need to remove that user/folder?

Hi Yes there exists a folder there. Do I need to remove that user/folder?
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philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23462 answers

yes, please try to right-click and export it first in order to back it up and then delete the user key/folder.

yes, please try to right-click and export it first in order to back it up and then delete the user key/folder.

Modified by philipp

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Question owner

Hi,

I do not seem to be able to delete the file in the user map. I get an error.

Hi, I do not seem to be able to delete the file in the user map. I get an error.
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philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23462 answers

any difference when you search for "regedit" in the start menu, right-click the program to launch it with admin rights and then try to perform the same steps?

any difference when you search for "regedit" in the start menu, right-click the program to launch it with admin rights and then try to perform the same steps?
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Question owner

Hi,

I'm afraid it didn't do the trick. Still not able to delete the userfile in the map users

Hi, I'm afraid it didn't do the trick. Still not able to delete the userfile in the map users
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philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23462 answers

Chosen Solution

another thing to try are the steps from the following ms article, even if you're unsure this is applicable to your situation: https://support.microsoft.com/en-us/help/4027707/microsoft-account-remove-members-from-family

another thing to try are the steps from the following ms article, even if you're unsure this is applicable to your situation: https://support.microsoft.com/en-us/help/4027707/microsoft-account-remove-members-from-family
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Question owner

Hi,

So apparently my account was connected to a family group. Still not sure how this impacted the download options because I've never checked it before but I'm assuming it always was connected long before

However, after removing myself and restarting my laptop it seemed to do the trick and I can download again with Firefox

Thanks for your help

Hi, So apparently my account was connected to a family group. Still not sure how this impacted the download options because I've never checked it before but I'm assuming it always was connected long before However, after removing myself and restarting my laptop it seemed to do the trick and I can download again with Firefox Thanks for your help
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