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I get a popup box telling me "Thunderbird can't update...", but I'm at the latest version

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  • Last reply by Matt

wbforbestx
wbforbestx
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This has happened twice in the last couple of weeks. The message comes out of nowhere - I don't recall doing anything that might have elicited it. I'm at 68.1.0 (32-bit) on Windows 10 Pro (1903). I tried re-installing TB 68.1.0 and will wait to see if it happens a 3rd time. Has anyone else seen this message? ... On 9/25/19 this happened again. I have attached a screenshot. To be clear, this is the pop-up that appears in the upper right corner of the Thunderbird window.

This has happened twice in the last couple of weeks. The message comes out of nowhere - I don't recall doing anything that might have elicited it. I'm at 68.1.0 (32-bit) on Windows 10 Pro (1903). I tried re-installing TB 68.1.0 and will wait to see if it happens a 3rd time. Has anyone else seen this message? ... On 9/25/19 this happened again. I have attached a screenshot. To be clear, this is the pop-up that appears in the upper right corner of the Thunderbird window.

Modified by wbforbestx

Chosen solution

Please post a screen shot of Help > About

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wbforbestx
wbforbestx Question owner
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Here is the screenshot:

Modified by wbforbestx

Wayne Mery
Wayne Mery
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Chosen Solution

Please post a screen shot of Help > About

wbforbestx
wbforbestx Question owner
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Here it is. Today, I was able to update from 68.1.0 to 68.1.1 by using the latest kit from the Mozilla site. I'm ashamed to admit it, but it seems that I have been confusing Thunderbird help/about with Firefox help/about. At this point, I think this topic should be closed; I will mark it "solved". The only lingering concern I have is that TB was unable to update, but at this point I may not be able to recover enough information to enable a diagnosis. Thanks for the help... and sorry to have been such a "noisy channel"!

Modified by wbforbestx

Matt
Matt
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Apparently continues here https://support.mozilla.org/en-US/questions/1269619