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"Firefox Private Network encountered an unknown issue. Try turning it off, and on again."

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I'm on my college campus trying this out so I'm unsure if that has anything to do with it, but considering it's using Cloudflare, I want to point out that I manually entered my DNS as 1.1.1.1(alt 1.0.0.1) to use the Cloudflare 1.1.1.1 service on my laptop. Would this have anything to do with it?

I'm on my college campus trying this out so I'm unsure if that has anything to do with it, but considering it's using Cloudflare, I want to point out that I manually entered my DNS as 1.1.1.1(alt 1.0.0.1) to use the Cloudflare 1.1.1.1 service on my laptop. Would this have anything to do with it?
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Chosen solution

I didn't try that, however, apparently my college network does NOT like it at all. It works here at home which is a good sign I guess? I cannot recall, but I have a feeling vpns are blocked at my college. I suppose that's the issue.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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Ballison
  • Administrator
11 solutions 59 answers

Hi SummerPlasma,

Could you try completely restarting Firefox to see if the issue continues?

Here's a quick and easy way to restart Firefox:

  • Type about:profiles into your address bar.
  • Towards the top right of the page, you should see a gray Restart box with two options in it.
  • Select Restart Normally. Do not choose to restart with add-ons disabled, as this will disable Firefox Private Network when it reboots.

Please let me know whether or not the issue is still there when your browser boots back up.

Hi SummerPlasma, Could you try completely restarting Firefox to see if the issue continues? Here's a quick and easy way to restart Firefox: * Type '''about:profiles''' into your address bar. * Towards the top right of the page, you should see a gray '''Restart''' box with two options in it. * Select '''Restart Normally.''' Do not choose to restart with add-ons disabled, as this will disable Firefox Private Network when it reboots. Please let me know whether or not the issue is still there when your browser boots back up.
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Question owner

The issue still persists and gives me the same message.

The issue still persists and gives me the same message.
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Ballison
  • Administrator
11 solutions 59 answers

Helpful Reply

Does it still occur after completely removing the FPN add-on and reinstalling it from the official site?

Does it still occur after completely removing the FPN add-on and reinstalling it from the [https://private-network.firefox.com/?utm_source=Blog&utm_medium=AnnouncementPost&utm_campaign=FPN_Beta official site?]
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TEXAN-IN-AL 0 solutions 1 answers

YAY! NO MORE UNKNOWN ERROR! Go to Add-ons > find "Firefox Private Network" > CLICK on the "Three Dots" > Remove Then go to https://private-network.firefox.com/ (Firefox Private Network - Official Site) > CLICK > "+ Add to Firefox" DONE! NO MORE ERROR

YAY! NO MORE UNKNOWN ERROR! Go to '''Add-ons''' > find "Firefox Private Network" > CLICK on the "Three Dots" > Remove Then go to https://private-network.firefox.com/ (Firefox Private Network - Official Site) > CLICK > "+ Add to Firefox" DONE! NO MORE ERROR
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Chosen Solution

I didn't try that, however, apparently my college network does NOT like it at all. It works here at home which is a good sign I guess? I cannot recall, but I have a feeling vpns are blocked at my college. I suppose that's the issue.

I didn't try that, however, apparently my college network does NOT like it at all. It works here at home which is a good sign I guess? I cannot recall, but I have a feeling vpns are blocked at my college. I suppose that's the issue.
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