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Constant tab crashing: EXCEPTION_ACCESS_VIOLATION_READ

  • 5 replies
  • 1 has this problem
  • 100 views
  • Last reply by FredMcD

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I have reinstalled, refreshed, run in safe mode, and nothing helps. I get constant tabs crashing and it has cost me a good deal of time redoing things several times to get anything accomplished online. I get crashes with no apparent pattern or link to a particular website or task. I run Webroot and Spybot for security. I installed spybot after the crashes started thinking maybe there was malware but nothing was found and nothing changed. My hardware is an Asus laptop running on an i7-7700HQ with a GTX 1080. My Intel drivers are all up to date and my Nvidia drivers are Studio 431.70 but I also had issues with crashing on other Nvidia drivers and only recently settled on studio to make certain it was not the culprit.

Here are my most recent crash reports: https://crash-stats.mozilla.org/report/index/bp-2e0a970f-c659-4b88-ac2a-714340190902 https://crash-stats.mozilla.org/report/index/bp-8420d99b-6dcb-40ed-8310-2ed480190902 https://crash-stats.mozilla.org/report/index/bp-ce3e056e-0e59-420f-acb8-28baa0190902 https://crash-stats.mozilla.org/report/index/bp-6f32a198-5636-48aa-a702-9212e0190902 https://crash-stats.mozilla.org/report/index/bp-50ef9668-ca26-4585-ac0a-d1c210190902

Thank you for any help you might be able to provide.

Chosen solution

I appear to have resolved the issue by disabling Webroot Filter Extension from Firefox. It is odd there is an issue with only that computer since Webroot is along side Firefox on every one of my other computers but oh well. The other issue with the nvidia driver is strange but doesn't seem to happen now that the webroot extension is disabled so I suspect they were related somehow.

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All Replies (5)

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bp-2e0a970f-c659-4b88-ac2a-714340190902 Signature: ContentListHashtableMatchEntry

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

WRusr.dll = Webroot SecureAnywhere

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-8420d99b-6dcb-40ed-8310-2ed480190902 Signature: mozilla::FrameLayerBuilder::EnumerateGenerationForDedicatedLayers

Crash Reason EXCEPTION_BREAKPOINT

WRusr.dll = Webroot SecureAnywhere

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-ce3e056e-0e59-420f-acb8-28baa0190902 Signature: js::gc::GCRuntime::markCompartments

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

WRusr.dll = Webroot SecureAnywhere

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

This is for Sumo's Related Bugs 1261696 RESOLVED FIXED crash in js::gc::GCRuntime::markCompartments regressing in Firefox 45

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Update Webroot SecureAnywhere. If the problem continues, disable it.

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Unfortunately Webroot is fully updated and disabling it is not really an option. I have tried disabling the application protection for Firefox for now to see if that helps.

Thanks for looking into it for me.

Modified by Casey

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Chosen Solution

I appear to have resolved the issue by disabling Webroot Filter Extension from Firefox. It is odd there is an issue with only that computer since Webroot is along side Firefox on every one of my other computers but oh well. The other issue with the nvidia driver is strange but doesn't seem to happen now that the webroot extension is disabled so I suspect they were related somehow.

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That was very good work. Well done.

Contact Webroot support.