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Firefox is blocking access to the Firefox support site!

Posted

If I go to support.Mozilla.org, or if I go into Firefox preferences and click on Firefox support, I get a screen saying that the site is unsafe. If I then click on "advanced", the site goes dead altogether. Why would Firefox decide that their own support site is unsafe?

If I go to support.Mozilla.org, or if I go into Firefox preferences and click on Firefox support, I get a screen saying that the site is unsafe. If I then click on "advanced", the site goes dead altogether. Why would Firefox decide that their own support site is unsafe?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0

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FredMcD
  • Top 10 Contributor
4351 solutions 61154 answers

Chosen Solution

Please explain the problem in detail. What happens? What are the exact error message(s) ? There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own. https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message [https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors?redirectlocale=en-US&redirectslug=Error+loading+web+sites Websites don't load - troubleshoot and fix error messages] http://kb.mozillazine.org/Error_loading_websites [https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean What do the security warning codes mean]

Question owner

Actually, it started working today without my doing anything. But for the last several days, if I clicked on Firefox > Preferences > Firefox Support, I got a screen that said Mozilla had identified that site as unsafe. I had the choice of going back (recommended) or advanced. If I clicked on advanced, it went back to the page saying it was blocked.

Actually, it started working today without my doing anything. But for the last several days, if I clicked on Firefox > Preferences > Firefox Support, I got a screen that said Mozilla had identified that site as unsafe. I had the choice of going back (recommended) or advanced. If I clicked on advanced, it went back to the page saying it was blocked.
FredMcD
  • Top 10 Contributor
4351 solutions 61154 answers

Good to hear. Let us know if it returns.

Good to hear. Let us know if it returns.