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My mail's spam filter function has stopped working

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All of a sudden, my mail's spam filter function has stopped working. In the past, it always moved the mail directly when I logged in, from the inbox to the spam folder. Now all (several hundred!) Mail is in the inbox and is not moved. It's emails I've been worked with for years and sorted because I don't want them in the inbox. :(

All of a sudden, my mail's spam filter function has stopped working. In the past, it always moved the mail directly when I logged in, from the inbox to the spam folder. Now all (several hundred!) Mail is in the inbox and is not moved. It's emails I've been worked with for years and sorted because I don't want them in the inbox. :(
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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viper9087 0 solutions 2 answers

I also have this problem. I attempted to uninstall and reinstall Thunderbird, but it made no difference and still does not function.

I also have this problem. I attempted to uninstall and reinstall Thunderbird, but it made no difference and still does not function.
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sfhowes
  • Top 10 Contributor
1510 solutions 7150 answers

TB doesn't use a Spam folder. 'Spam' is where the mail provider places unwanted messages, whereas TB places it in the Junk folder - if you have TB's junk controls in force. Access the account through the webmail interface and examine the spam rules.

The Spam folder may also be used by some 3rd-party security programs, which often update, and sometimes become inoperable.

TB doesn't use a Spam folder. 'Spam' is where the mail provider places unwanted messages, whereas TB places it in the Junk folder - if you have TB's junk controls in force. Access the account through the webmail interface and examine the spam rules. The Spam folder may also be used by some 3rd-party security programs, which often update, and sometimes become inoperable.

Modified by sfhowes

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viper9087 0 solutions 2 answers

Excuse me for my poor terminology, I call any junk mail spam. I am referring to Thunderbirds junk filter. I have junk controls in force, but they stopped working and when I run the junk filters they do not filter anything. Likewise anything that I flag as junk does not get remembered as junk.

Excuse me for my poor terminology, I call any junk mail spam. I am referring to Thunderbirds junk filter. I have junk controls in force, but they stopped working and when I run the junk filters they do not filter anything. Likewise anything that I flag as junk does not get remembered as junk.

Modified by viper9087

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sfhowes
  • Top 10 Contributor
1510 solutions 7150 answers

Have you tried resetting the junk data in Tools/Options/Security/Junk?

http://kb.mozillazine.org/Junk_Mail_Controls

Have you tried resetting the junk data in Tools/Options/Security/Junk? http://kb.mozillazine.org/Junk_Mail_Controls
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