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https://myutility.brantford.ca/Home.aspx?mid=1589&ctl=VieweBill&BH=NDUzOTA0NQ%3d%3d-Sl4qvu5Ljk0%3d works to open a .ASPX file, but fails in FireFox. Why?

  • 8 replies
  • 2 have this problem
  • 49 views
  • Last reply by astratford

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The URL opens an image of my utility bill. In FireFox, it fails with "There is no application set to open the document "Home.aspx". In Safari, this works. Am I missing an add-in? Is this a problem in FireFox? Any comments/suggestion/reply appreciated.

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Chosen solution

Darn, I was hoping to be able to test it myself. I guess I have to move to Brantford. ☺️

First, let's try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your personal data. For instructions, check out the following article: Refresh Firefox - reset add-ons and settings

If the problem still occurs, try contacting the website administrators at https://myutility.brantford.ca/ContactUs.aspx

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Home.aspx

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Not sure what the first answer was supposed to provide/do/solve. I know the file is 'home.aspx' but why won't FireFox open it or is there a plug-in to handle .ASPX files? This annoying since Safari appears to work fine. Thanks for anything further on this issue.

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Hi astratford, Along the left side of the https://myutility.brantford.ca/ website, there is a list of links. Do you experience the same issue with any of those links?

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Chris: Yes, I see the list of links. I have no issue with ANY of them linking to the other pages.

It seems as though a 'HOME.ASPX' file is being 'shipped' to Firefox (FF) and it doesn't know what to do with it - unlike SAFARI, which (after a couple of seconds), opens the bill image fine.

Thank you for your interest.

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Chosen Solution

Darn, I was hoping to be able to test it myself. I guess I have to move to Brantford. ☺️

First, let's try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your personal data. For instructions, check out the following article: Refresh Firefox - reset add-ons and settings

If the problem still occurs, try contacting the website administrators at https://myutility.brantford.ca/ContactUs.aspx

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Is this a real image or a PDF file?

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Chris: Please do NOT move to Brantford because of this issue - there are LOTS of better reasons to move to Brantford (Dairee Delite comes to mind). I followed your helpful and explicit instructions for refreshing Firefox and this appears to have resolved my issue. I am now able to view my bill when on the Utilities website. I had previously gone to the website administrators (I felt it was their issue based on a change) but after several go-arounds with them, we closed the issue when I reported I was able to view the bill image using SAFARI - that's when I turned to Mozilla/Firefox for more help.

Your suggestion has resolved my issue, so thank you very much.

Cor-el: What is 'real image'? It's a file called 'home.aspx' that is 'passed' to FireFox to open, which was causing the original error.

Per the above comments, refreshing Firefox seems to have resolved my specific issue so I consider this issue closed.
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Last line in above reply should read: Per the above comments, refreshing Firefox seems to have resolved my specific issue.