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Thunderbird is marking some messages as Junk that are not junk.

Posted

Thunderbird marks some messages from a contact in my Personal Address Book as Junk, even though the contact is in my Personal Address Book. When I click the Not Spam button, the message briefly gets set to Not Junk, but then it gets reset to Junk when I open the message or change folders. I have set "Do not automatically mark mail as junk if the sender is in: Personal Address Book". I checked that the correct sender email address is in my Personal Address Book. I reset the Training Data. I don't see anything on my ISP (verizon.net with aol.com hosting my email) in the Spam folder. I don't know if my ISP is tagging the message as Spam. The messages are from Groupon, so I understand why they might be flagged if they were not in my Personal Address Book. Some messages from Groupon are not marked as Junk, so it seems like the adaptive junk mail controls are working otherwise. Also, I have a filter that moves Groupon messages to a folder for ecommerce. Both the Junk and Not Junk Groupon messages are moved to the ecommerce folder. When I see the Junk Groupon messages, I dutifully set them to Not Junk.

How can I check a message to see if it has been flagged as Spam in the header or elsewhere (not the Junk icon)?

If that is not the problem, is this a known bug in Thunderbird or a setting that needs to be changed?

What can I do?

I am using Thunderbird 60.7.2 (64-bit) on Ubuntu Mate 16.04.

Thanks!

Thunderbird marks some messages from a contact in my Personal Address Book as Junk, even though the contact is in my Personal Address Book. When I click the Not Spam button, the message briefly gets set to Not Junk, but then it gets reset to Junk when I open the message or change folders. I have set "Do not automatically mark mail as junk if the sender is in: Personal Address Book". I checked that the correct sender email address is in my Personal Address Book. I reset the Training Data. I don't see anything on my ISP (verizon.net with aol.com hosting my email) in the Spam folder. I don't know if my ISP is tagging the message as Spam. The messages are from Groupon, so I understand why they might be flagged if they were not in my Personal Address Book. Some messages from Groupon are not marked as Junk, so it seems like the adaptive junk mail controls are working otherwise. Also, I have a filter that moves Groupon messages to a folder for ecommerce. Both the Junk and Not Junk Groupon messages are moved to the ecommerce folder. When I see the Junk Groupon messages, I dutifully set them to Not Junk. How can I check a message to see if it has been flagged as Spam in the header or elsewhere (not the Junk icon)? If that is not the problem, is this a known bug in Thunderbird or a setting that needs to be changed? What can I do? I am using Thunderbird 60.7.2 (64-bit) on Ubuntu Mate 16.04. Thanks!

Modified by darian.boggs

Chosen solution

This is a known problem for AOL/Yahoo/Verizon accounts all using the Yahoo mail system. With the current release version of Thunderbird I don't think there is anything you can do about it. The good news is, this will be fixed in the next major release version TB68, to be released soon.

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christ1
  • Top 25 Contributor
2148 solutions 15684 answers

Chosen Solution

This is a known problem for AOL/Yahoo/Verizon accounts all using the Yahoo mail system. With the current release version of Thunderbird I don't think there is anything you can do about it. The good news is, this will be fixed in the next major release version TB68, to be released soon.

This is a known problem for AOL/Yahoo/Verizon accounts all using the Yahoo mail system. With the current release version of Thunderbird I don't think there is anything you can do about it. The good news is, this will be fixed in the next major release version TB68, to be released soon.
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Question owner

Thanks! Does AOL use the Yahoo mail system?

Thanks! Does AOL use the Yahoo mail system?
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christ1
  • Top 25 Contributor
2148 solutions 15684 answers

Helpful Reply

Yes, it does now.

Yes, it does now.
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