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Firefox for android keeps crashing

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I'm having a major problem with Firefox for Android. Whenever I try to start it, it hangs for a while, then goes to the "Submit a problem" screen. There's no opportunity to start it in safe mode (or any other function where you have to be inside it) and I've already uninstalled and reinstalled it many times.

Any ideas? Thanks.

I'm having a major problem with Firefox for Android. Whenever I try to start it, it hangs for a while, then goes to the "Submit a problem" screen. There's no opportunity to start it in safe mode (or any other function where you have to be inside it) and I've already uninstalled and reinstalled it many times. Any ideas? Thanks.
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Linux; Android 8.0.0) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/75.0.3770.101 Safari/537.36

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Seburo
  • Top 10 Contributor
  • Moderator
681 solutions 4999 answers

Hi

I have an idea that might work.

  1. Open the Android Settings application (typically a cogwheel icon)
  2. Open Applications and find Firefox
  3. In Storage, clear the cache (not the data!)
  4. Restart your device

Hopefully this should resolve this issue.

Hi I have an idea that might work. # Open the Android '''Settings''' application (typically a cogwheel icon) # Open '''Applications''' and find Firefox # In '''Storage''', clear the '''cache''' (''not'' the data!) # Restart your device Hopefully this should resolve this issue.
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Question owner

I have tried that several times, but to no avail. Thanks for replying to me though. I do appreciate it.

I have tried that several times, but to no avail. Thanks for replying to me though. I do appreciate it.
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Seburo
  • Top 10 Contributor
  • Moderator
681 solutions 4999 answers

Hi Carl

No problem, we may be volunteers here, but we do our best to help.

I have another idea that may help. Can you type about:crashes into the address bar? If there are any crash reports listed, can you let me know what the crash ID are?

Hi Carl No problem, we may be volunteers here, but we do our best to help. I have another idea that may help. Can you type about:crashes into the address bar? If there are any crash reports listed, can you let me know what the crash ID are?
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