Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mobile Firefox doesn't sync to desktop or Lockwise

more options

I have posted before on this issue but have an update: not only will Firefox not sync my passwords from my phone to the desktop application, but it will not sync to the Lockwise app either. Passwords created on the desktop will sync to the phone and the Lockwise app, but not from the phone to the lockwise app or desktop. I have error logs in about:sync-log as well. Any help is appreciated!

All Replies (6)

more options

Are you using a master password on the mobile device? I have no problems with Lockwise on desktop with a master password, but on mobile Lockwoise doesn't work with a master password. This might change in Firefox 68 that has Lockwise builtin.

Does Firefox Lockwise for Desktop Addon work with the Master Password feature in Firefox?

more options

I had read that the master password may be causing the sync to not happen, so I have already disabled master password on desktop and on mobile. Just installed the addon for desktop and it's showing only the passwords added from the desktop, not the full list. I have roughly 20 passwords stored on mobile firefox, and lockwise on mobile, lockwise addon, and regular FF 'saved logins' only shows about 5 which are the new ones. Additionally, this is the link to the other post I made which includes the the error log I posted: --> "click me "

more options

Hi

Lockwise is very new and I believe that further work if bring done to improve integration.

I do use it myself and find that my user credentials are being syncced from my laptop to the mobile app and (when I have unlocked and synncced the Lockwise app) that user credentials are available in Firefox for Android.

more options

Yes, I do not have an issue with passwords syncing from lockwise and the desktop to my phone. The issue is that the other 15 passwords on my phone don't sync to lockwise or the desktop. The phone actually has more passwords on it than the desktop or lockwise do, even after everything has been synced and no master passwords are being used.

more options

If you look in the Firefox Account settings on your mobile device, are Logins checked as data to be syncced?

more options

Yes they are checked to be synced. Auto sync is also enabled for my device specifically (Galaxy S9+ running Android Pie) and I have manually synced from those settings as well to no avail.

Modified by Doug's Firefox