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emails not showing in thunderbird but are showing in windows mail

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I have downloaded Thunderbird and made it my default email provider. The problem is emails are not coming through to my inbox but are coming through in my Windows mail inbox without any problems. If i forward them from mail to myself they come straight through to Thunderbird. George

I have downloaded Thunderbird and made it my default email provider. The problem is emails are not coming through to my inbox but are coming through in my Windows mail inbox without any problems. If i forward them from mail to myself they come straight through to Thunderbird. George

Chosen solution

Hi Matt Thank you for the reply, I have tried everything I can but it will not work properly on my desktop. I asked for the Thunderbird app on my smart phone (it is a new one) and it gave me Blue mail. As I said at first if I get an email it won’t come into Thunderbird. If I forward it to myself or my wife’s account from my windows mail it goes straight in to Thunderbird without any problems. I have double checked and I am running imap servers and not pop3 in any of my accounts.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

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sfhowes
  • Top 10 Contributor
1438 solutions 6814 answers

Helpful Reply

If the account is setup as POP on Windows Mail, it probably deletes mail from the server after download, making it inaccessible to TB. How is it set up in Mail and TB? If it's IMAP, the mail is synced between multiple email programs on multiple devices.

If the account is setup as POP on Windows Mail, it probably deletes mail from the server after download, making it inaccessible to TB. How is it set up in Mail and TB? If it's IMAP, the mail is synced between multiple email programs on multiple devices.
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Question owner

I have changed my mail to imap but i am still not getting all the emails through Thunderbird on the desktop. I have installed Thunderbird app on my phone and i get all the emails through there. It is driving me crazy. I have even tried removing the email accounts from Mail to see if that helps.

I have changed my mail to imap but i am still not getting all the emails through Thunderbird on the desktop. I have installed Thunderbird app on my phone and i get all the emails through there. It is driving me crazy. I have even tried removing the email accounts from Mail to see if that helps.
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sfhowes
  • Top 10 Contributor
1438 solutions 6814 answers

How did you change the account to IMAP? It's not sufficient to just change the server settings - the account has to be re-added as IMAP:

http://kb.mozillazine.org/Convert_a_POP_account_to_a_IMAP_account

Also, if it was a gmail POP account, they don't allow downloading to multiple email programs unless 'recent mode' is enabled.

How did you change the account to IMAP? It's not sufficient to just change the server settings - the account has to be re-added as IMAP: http://kb.mozillazine.org/Convert_a_POP_account_to_a_IMAP_account Also, if it was a gmail POP account, they don't allow downloading to multiple email programs unless 'recent mode' is enabled.
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Question owner

I uninstalled Thunderbird and reinstalled it. I made sure the accounts went in as imap accounts and not pop3. If i forward the emails from mail to Thunderbird they come straight through. Some are getting through, that is what i can't understand.

I uninstalled Thunderbird and reinstalled it. I made sure the accounts went in as imap accounts and not pop3. If i forward the emails from mail to Thunderbird they come straight through. Some are getting through, that is what i can't understand.
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sfhowes
  • Top 10 Contributor
1438 solutions 6814 answers

The account must be set up as IMAP on all devices, computers and phones included.

The account must be set up as IMAP on all devices, computers and phones included.
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Question owner

I will try this, as i have pop3 email in my outlook account

I will try this, as i have pop3 email in my outlook account
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Question owner

No it made no difference. I am going to uninstall the program and go back to Windows Mail. The forum is a great help but no help at all from Mozilla

No it made no difference. I am going to uninstall the program and go back to Windows Mail. The forum is a great help but no help at all from Mozilla
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Matt
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3216 solutions 22015 answers

thecatman3 said

No it made no difference. I am going to uninstall the program and go back to Windows Mail. The forum is a great help but no help at all from Mozilla

You using a product produced by the Thunderbird community, Mozilla just has their name on it from when they "ceased" development in 2012.

I see lots of issues with what you have said here, starting with having Thunderbird on your phone. There is no Thunderbird for Android or Apple devices. So do we guess you have one of the exceedingly rare of now older Windows phones?

My personal guess, which was suggested by sfhowes is that your windows mail is still configured to POP and is deleting the mail. Have you deleted your accounts from it and ensured they go back as IMAP? My guess is not.

If yes perhaps you could post the account settings shown in the troubleshooting information on the help menu. Then someone can actually see what you have set instead of relying on whispers of what you think you have done.

''thecatman3 [[#answer-1232080|said]]'' <blockquote> No it made no difference. I am going to uninstall the program and go back to Windows Mail. The forum is a great help but no help at all from Mozilla </blockquote> You using a product produced by the Thunderbird community, Mozilla just has their name on it from when they "ceased" development in 2012. I see lots of issues with what you have said here, starting with having Thunderbird on your phone. There is no Thunderbird for Android or Apple devices. So do we guess you have one of the exceedingly rare of now older Windows phones? My personal guess, which was suggested by sfhowes is that your windows mail is still configured to POP and is deleting the mail. Have you deleted your accounts from it and ensured they go back as IMAP? My guess is not. If yes perhaps you could post the account settings shown in the troubleshooting information on the help menu. Then someone can actually see what you have set instead of relying on whispers of what you think you have done.
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Chosen Solution

Hi Matt Thank you for the reply, I have tried everything I can but it will not work properly on my desktop. I asked for the Thunderbird app on my smart phone (it is a new one) and it gave me Blue mail. As I said at first if I get an email it won’t come into Thunderbird. If I forward it to myself or my wife’s account from my windows mail it goes straight in to Thunderbird without any problems. I have double checked and I am running imap servers and not pop3 in any of my accounts.

Hi Matt Thank you for the reply, I have tried everything I can but it will not work properly on my desktop. I asked for the Thunderbird app on my smart phone (it is a new one) and it gave me Blue mail. As I said at first if I get an email it won’t come into Thunderbird. If I forward it to myself or my wife’s account from my windows mail it goes straight in to Thunderbird without any problems. I have double checked and I am running imap servers and not pop3 in any of my accounts.
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