Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird has stopped working

  • 6 replies
  • 1 has this problem
  • 211 views
  • Last reply by Matt

more options

I was prompted for a Thunderbird update. After the update, I attempted to start Thunderbird and got a pop up reading "Thunderbird has stopped working"

with this detail: roblem Event Name: APPCRASH

 Application Name:	thunderbird.exe
 Application Version:	60.7.0.7101
 Application Timestamp:	5d001def
 Fault Module Name:	thunderbird.exe
 Fault Module Version:	60.7.0.7101
 Fault Module Timestamp:	5d001def
 Exception Code:	c0000005
 Exception Offset:	0001fd80
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	4105
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Nor sure how to proceed.

I was prompted for a Thunderbird update. After the update, I attempted to start Thunderbird and got a pop up reading "Thunderbird has stopped working" with this detail: roblem Event Name: APPCRASH Application Name: thunderbird.exe Application Version: 60.7.0.7101 Application Timestamp: 5d001def Fault Module Name: thunderbird.exe Fault Module Version: 60.7.0.7101 Fault Module Timestamp: 5d001def Exception Code: c0000005 Exception Offset: 0001fd80 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 4105 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Nor sure how to proceed.

Chosen solution

simply reinstalling would be the simplest solution. Thunderbird does not remove setting or data when you reinstall, unlike products from Microsoft. It makes reinstalling simple.

Usually it also does not fix anything but windows and anti virus problems. In this case however as the not responding is a windows message I suggest reinstalling.

Read this answer in context 👍 1

All Replies (6)

more options

Hello there cdndeuce.

We have read your message.

We try To help you.



Hello there, it could be that your thunderbird app has crashed for certain reasons.

Try to start the program in safe mode of your pc computer.

If there is no change, an adonn that you use may contain a bug.

First try restarting the thunderbird software in safe mode.

Then I will hear from you again.


https://support.mozilla.org/en-US/kb/thunderbird-crashes#w_getting-help-with-your-crash

can you also send a photo of this pop-up of all reporting topics?

thanks.


regards firefox volunteer.

Modified by День сумо

more options

Thanks you for your help!

I booted into safe mode but got the same pop up witf the same crash details as outlined above and here:

Application Name:	thunderbird.exe
Application Version:	60.7.0.7101
Application Timestamp:	5d001def
Fault Module Name:	thunderbird.exe
Fault Module Version:	60.7.0.7101
Fault Module Timestamp:	5d001def
Exception Code:	c0000005
Exception Offset:	0001fd80
OS Version:	6.1.7601.2.1.0.256.48
Locale ID:	4105
Additional Information 1:	0a9e
Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
Additional Information 3:	0a9e
Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

I have taken a screen print and attached it.

more options

I have also backed up my profile file e.g. xxxxxxxx.default

more options

I also forgot to mention that I don't have an addons.

more options

Additional Information:

I installed Thunderbird from scratch on my wife's laptop and replace the roaming/Thunderbird folder form my backup and it appears to identical when started.

I'd prefer not to uninstall then reinstall if there might be another solution.

Thanks again.

more options

Chosen Solution

simply reinstalling would be the simplest solution. Thunderbird does not remove setting or data when you reinstall, unlike products from Microsoft. It makes reinstalling simple.

Usually it also does not fix anything but windows and anti virus problems. In this case however as the not responding is a windows message I suggest reinstalling.