Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Addons after moving to new computer

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Matt

mystik1
mystik1
more options

I am moving to a new Windows installation. Moving from Windows 7 x64 to Windows 10 x64. I copied the profile over from the old profile folder to the new one. Mail was indeed moved. However, addon settings were not (or either there's a problem with addons). In attempting to investigate this issue, I discovered that I cannot get into settings for addons. When I click to load the options for one of them, nothing appears on the screen. However, Thunderbird seems to be stuck with a modal window that is just not visible (I assume) because when I click anywhere, all I get is the ding sound. SOS - help.  :)

I am moving to a new Windows installation. Moving from Windows 7 x64 to Windows 10 x64. I copied the profile over from the old profile folder to the new one. Mail was indeed moved. However, addon settings were not (or either there's a problem with addons). In attempting to investigate this issue, I discovered that I cannot get into settings for addons. When I click to load the options for one of them, nothing appears on the screen. However, Thunderbird seems to be stuck with a modal window that is just not visible (I assume) because when I click anywhere, all I get is the ding sound. SOS - help. :)

Chosen solution

There were significant changes with add-on when updating to V60. So if your going from an older version to a new version the "upgrade" might ot have run to disable non compatible add-ons.

Make sure you have your old version on 60.7 before you copy the profile.,

Read this answer in context 👍 0

All Replies (2)

mystik1
mystik1 Question owner
more options

Disregard. I think I got it.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

There were significant changes with add-on when updating to V60. So if your going from an older version to a new version the "upgrade" might ot have run to disable non compatible add-ons.

Make sure you have your old version on 60.7 before you copy the profile.,