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Hyperlinks in messages do not work

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When I click on a hyperlink in a message (http or https) I get no error message but the link does not launch in the browser. I went through the steps in https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working with no improvement: Thunderbird and Firefox set as default apps in Windows Started Thunderbird in safe mode Checked that no application is specified in "attachments" for http or https Verified no entry for "network.protocol-handler.external-..." in "Help->Troubleshooting Informaton" Deleted old profile and created a new one Re-installed Thunderbird 67.0.70 Installed Beta 67.0b3 (did not work so reinstalled 67.0.70 again).

System info: Thunderbird v 60.70.0 (32bit) running on Windows 10 (64 bit), build 17763.503, on a Lenovo X1 Extreme with Intel CPU. I have no other known software or hardware issues.

Any help would be much appreciated.

Thanks!

When I click on a hyperlink in a message (http or https) I get no error message but the link does not launch in the browser. I went through the steps in https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working with no improvement: Thunderbird and Firefox set as default apps in Windows Started Thunderbird in safe mode Checked that no application is specified in "attachments" for http or https Verified no entry for "network.protocol-handler.external-..." in "Help->Troubleshooting Informaton" Deleted old profile and created a new one Re-installed Thunderbird 67.0.70 Installed Beta 67.0b3 (did not work so reinstalled 67.0.70 again). System info: Thunderbird v 60.70.0 (32bit) running on Windows 10 (64 bit), build 17763.503, on a Lenovo X1 Extreme with Intel CPU. I have no other known software or hardware issues. Any help would be much appreciated. Thanks!

Chosen solution

the vast majority of these type of issues come from anti virus product or incorrectly set "default" browser.

You appear to be using Firefox. Try installing chrome and see if that jogs either windows or your anti virus to function correctly. If it does good. Either way as a result, install Firefox again because I am not telling you to USE chrome, just use the installer to clear up the registry entries..

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

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Matt
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3251 solutions 22414 answers

Chosen Solution

the vast majority of these type of issues come from anti virus product or incorrectly set "default" browser.

You appear to be using Firefox. Try installing chrome and see if that jogs either windows or your anti virus to function correctly. If it does good. Either way as a result, install Firefox again because I am not telling you to USE chrome, just use the installer to clear up the registry entries..

the vast majority of these type of issues come from anti virus product or incorrectly set "default" browser. You appear to be using Firefox. Try installing chrome and see if that jogs either windows or your anti virus to function correctly. If it does good. Either way as a result, install Firefox again because I am not telling you to USE chrome, just use the installer to clear up the registry entries..

Modified by Matt

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Question owner

Matt, I ran Chrome for a bit, which worked. Then reloaded Firefox, which now works too. NEVER would have figured this one out without help, thanks!

Matt, I ran Chrome for a bit, which worked. Then reloaded Firefox, which now works too. NEVER would have figured this one out without help, thanks!
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Pangar 0 solutions 5 answers

Hi , I am using Thunderbird and when I create a hyperlink (ctrl K) it makes the text and hyperlink. However, upon sending it the person receiving it sees the text (non clickable) and the link (is clickable) beside it;

example as follows:

When I send it shows like: CLICK THIS LINK

When the emaiul is received it looks like:

click this link - the link itself (https://docs.google.com/spreadsheets)

Is there a setting to correct this? thanks L

Hi , I am using Thunderbird and when I create a hyperlink (ctrl K) it makes the text and hyperlink. However, upon sending it the person receiving it sees the text (non clickable) and the link (is clickable) beside it; example as follows: When I send it shows like: CLICK THIS LINK When the emaiul is received it looks like: click this link - the link itself (https://docs.google.com/spreadsheets) Is there a setting to correct this? thanks L
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Matt
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3251 solutions 22414 answers

Received where? and in what format?

I just went through the motions using Thunderbird 68 (released soon) everything formats as it should as far as the HTML goes. However if your recipient is using some sort of web mail or an ancient text only mail program then the format you are suggesting would be what they see.

When I look at the message I created in Thunderbird using plain text what I see is;

Click this link <https://docs.google.com/spreadsheets>
Received where? and in what format? I just went through the motions using Thunderbird 68 (released soon) everything formats as it should as far as the HTML goes. However if your recipient is using some sort of web mail or an ancient text only mail program then the format you are suggesting would be what they see. When I look at the message I created in Thunderbird using plain text what I see is; Click this link <https://docs.google.com/spreadsheets>
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Pangar 0 solutions 5 answers

Hi Matt an thanks for that.

I actually tried to send it to myself as well as others. Neither worked.

Your questions as to from where and in what format were a little confusing. I am using Thunderbird version 60.8.0 and composed a standard email. as I detailed in the earlier message, the title of the link seems to appear in text with the link following afterwards.

As you have managed to make this work it seems to me that there is some setting on my side that must be preventing this from working properly - any thoughts?

Thanks Luis

Hi Matt an thanks for that. I actually tried to send it to myself as well as others. Neither worked. Your questions as to from where and in what format were a little confusing. I am using Thunderbird version 60.8.0 and composed a standard email. as I detailed in the earlier message, the title of the link seems to appear in text with the link following afterwards. As you have managed to make this work it seems to me that there is some setting on my side that must be preventing this from working properly - any thoughts? Thanks Luis
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Pangar 0 solutions 5 answers

Helpful Reply

UPDATE! I figured out what the issue is. For anyone else experiencing this it is simply the following:

Go to options/composition/send options/send message with html anyway

) now works!

thanks Matt for the help though L

UPDATE! I figured out what the issue is. For anyone else experiencing this it is simply the following: Go to options/composition/send options/send message with html anyway :) now works! thanks Matt for the help though L
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Matt
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3251 solutions 22414 answers

That was where I was heading, but both is a better solution that HTML. I mentioned the ancient mail readers, if you send both they still get the message. IF you don't they get garbled HTML

If it was on Both, try setting a font in the composition option. Thunderbird will send in plain text if it thinks it can, but setting a font is usually enough to convince it it can not.

That was where I was heading, but both is a better solution that HTML. I mentioned the ancient mail readers, if you send both they still get the message. IF you don't they get garbled HTML If it was on Both, try setting a font in the composition option. Thunderbird will send in plain text if it thinks it can, but setting a font is usually enough to convince it it can not.
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