Latest update removed logins, bookmarks. "old firefox" not present
As above. FF installed the update despite the checked option to NOT install automatically. NO "old firefox" folder was created-anywhere. No other profile is present that has the old data. My adult daughter's grad school laptop. Years of bookmarks, logins and I do not know what all ARE GONE!! I allowed FF to download but NOT INSTALL-since it was not my machine and I wanted to avert any disaster (I, in fact, looked at the options first, to make sure) NOW WHAT?? Is that is a bug?? Why was there no "old FF" created? Why did it install regardless of instructions to the contrary. Is there some other place to look? She does not seem to have any automatic backups for FF profiles.
Additional System Details
- Shockwave Flash 32.0 r0
- User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the folder in your file explorer.
Hi patty_r, sorry to hear about this problem, but please do not panic.
If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.
If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:
Profile Manager Page
Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.
This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now.
The profile that Firefox is currently using will have this:
This is the profile in use and it cannot be deleted.
Anyway, please do not delete anything here -- don't use any Remove buttons.
Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.
If it isn't what you want, simply close that new window.
If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.
Any progress so far, or do we need to keep looking for your data in some other places?
Also, Firefox has separate profiles folders for different Windows users. Are you logged in to Windows 10 under your daughter's account or under a different account?
Gentlemen-thanks to you both. I am logged in as my daughter. Yes, I did all that, previously and now again as per your instructions. No, neither of the two profiles, .default and .default-release are the one I needed. I think these were created with the update. Or one was and the other may have been when i was screwing around with this the first time. .default-release contains the couple of logins I have made subsequently. I also found these via the command line as well as the profile manager. Any more ideas? Thanks. Out to feed the farm animals now.
It sounds as though you already check the contents of the Profiles folder on disk as well, and did not find any additional files there?
In that case, this is the next thing I suggest:
Finding/Using Shadow Copies
You can use a utility program to search inside restore points to try to locate an old file that's usable. (Please do NOT try to use the built-in Windows System Restore for this because you probably would lose data.) Here are the steps:
(1) Set Windows to show hidden files and folders:
(2) Download and run one of these two programs:
- ShadowExplorer: http://www.shadowexplorer.com/
- System Restore Explorer: http://nicbedford.co.uk/software/systemrestoreexplorer/
Within the most recent restore point shown in the program, you can explore along this path to see whether you can find a shadow copy of your profile:
(3) Check in the bookmarkbackups folder of each profile for older backups. You can export interesting files to a convenient location such as your currently live desktop.
This article lists the names of the most useful files you are looking for: Recovering important data from an old profile.