Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

my browser is crashing

Firefox Troubleshooting
cor-el replied 7 years ago
chicks
chicks

My firefox browser is intermittently crashing. I will step away from my desk and come back to a crashed browser.

  • MacBook Pro purchased in Dec 2018
  • LG monitory LG27UK850
  • Using duck-duck-go for search
  • firefox updated - 67.0 64 bit
  • flash updated - 32.0.0.192
  • Max OS updated - 10.14.5
  • completed Refresh Firefox
  • did memory test on macbook pro through holding down "D" key while restarting - "No Issues Found, ADP000"
  • all above checks and updates done after a prior crash, and then it crashed again
  • bp-6ec4ea83-017d-4df4-88fe-c47c50190527 is most recent crash report from today
  • I'm now testing in firefox browser safe mode, but don't have much time on this yet

Any additional clues on next steps would help. Not sure what to try next.

Thank you,

Cindy

My firefox browser is intermittently crashing. I will step away from my desk and come back to a crashed browser. * MacBook Pro purchased in Dec 2018 * LG monitory LG27UK850 * Using duck-duck-go for search * firefox updated - 67.0 64 bit * flash updated - 32.0.0.192 * Max OS updated - 10.14.5 * completed Refresh Firefox * did memory test on macbook pro through holding down "D" key while restarting - "No Issues Found, ADP000" * all above checks and updates done after a prior crash, and then it crashed again * bp-6ec4ea83-017d-4df4-88fe-c47c50190527 is most recent crash report from today * I'm now testing in firefox browser safe mode, but don't have much time on this yet Any additional clues on next steps would help. Not sure what to try next. Thank you, Cindy

All Replies (6)

FredMcD
FredMcD

bp-6ec4ea83-017d-4df4-88fe-c47c50190527 Signature: CVCGDisplayLink::getDisplayTimes

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

1513257 RESOLVED DUPLICATE Crash in CVCGDisplayLink::getDisplayTimes (Thunderbird) DUPLICATE of bug 1201401

1201401 NEW --- crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor

FredMcD
FredMcD

Are you using an external monitor?

chicks
chicks Question owner

Thank you. Yes, I am using an external monitor per my original post - LG27UK850. Are you thinking that could be the problem? Appreciate your help.

chicks
chicks Question owner

Is there a way for me to connect or configure differently to an my external monitor to avoid crashing?

FredMcD
FredMcD

This is outside my area. Can you move Firefox to your primary monitor?

cor-el
cor-el
  • Moderator

See the bug report for some suggestions.

  • Bug 1201401 - crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor