This is the only official Thunderbird support. If you call one of the number you will find on the internet you will be charged for what is quite possibly something the supposed tech known little about. I suggest you ask you question here. I does not have to be in technical terms, just in terms someone on the forum can decipher. Just remember that pictures say more than words usually. so add screen captures that illustrate what your trying to say. Having trouble with the whole screenshots thing. These instructions should make it reasonably simple. https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem#w_create-a-screenshot-on-windows