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Tried to change password, did not work, now I cannot see "saved passwords" and details in the box, how do I get them back please?

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Hi there I tried to change password, after having my Email scammed, which did not work. Should have followed the instructions! However now the box for "saved Password" details is empty and the search box does not do anything. Also when starting mozilla thunderbird it now asks for a password and only recognises the old one. How do I retrieve the lost password details and then change to a new password PLEASE. Regards, Mike

Hi there I tried to change password, after having my Email scammed, which did not work. Should have followed the instructions! However now the box for "saved Password" details is empty and the search box does not do anything. Also when starting mozilla thunderbird it now asks for a password and only recognises the old one. How do I retrieve the lost password details and then change to a new password PLEASE. Regards, Mike

Chosen solution

You'll need to login to your account via webmail and change the password on the server. Thunderbird cannot change your account password. You can only tell Thunderbird to remember your account password, so that you don't have to type it again and again every time it's needed.

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christ1
  • Top 25 Contributor
2154 solutions 15730 answers

Chosen Solution

You'll need to login to your account via webmail and change the password on the server. Thunderbird cannot change your account password. You can only tell Thunderbird to remember your account password, so that you don't have to type it again and again every time it's needed.

You'll need to login to your account via webmail and change the password on the server. Thunderbird cannot change your account password. You can only tell Thunderbird to remember your account password, so that you don't have to type it again and again every time it's needed.
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Question owner

Thank you very much for taking the time to explain this. Do you mean that, if for example, I was using Hotmail I would have to log into their website and change the details there?

Thank you very much for taking the time to explain this. Do you mean that, if for example, I was using Hotmail I would have to log into their website and change the details there?
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christ1
  • Top 25 Contributor
2154 solutions 15730 answers

Helpful Reply

Exactly right.

Exactly right.
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Question owner

All sorted, wonderful system to solve issues that we all have at one time or another, Thank you.

All sorted, wonderful system to solve issues that we all have at one time or another, Thank you.
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