Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Downloading backup emails

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Eanie

Eanie
Eanie
more options

Backed up Thunderbird emails but when came to install on a new Windows 10 it was empty. Windows 10 was corrupted so had to reinstall Windows with MS help. Reinstalled Thunderbird had same /Profile name/nnnnnnnn.default folder as previously.

New Windows program had folder Windows.old which contained the same default and included the emails presumably. Then Imported files from C:Windows.old but did not work and lost the *.default folder in the process and no new emails. Rather than try again, I would like some direction please.

PS I did not backup the Address book so hope the file is somewhere in Windows.old.

Backed up Thunderbird emails but when came to install on a new Windows 10 it was empty. Windows 10 was corrupted so had to reinstall Windows with MS help. Reinstalled Thunderbird had same /Profile name/nnnnnnnn.default folder as previously. New Windows program had folder Windows.old which contained the same default and included the emails presumably. Then Imported files from C:Windows.old but did not work and lost the *.default folder in the process and no new emails. Rather than try again, I would like some direction please. PS I did not backup the Address book so hope the file is somewhere in Windows.old.

Chosen solution

Hoorah I worked it out and restored the old emails and address book. Find 'Restoring to a different location'.

To open the Profile Manager I used the MS key + R then in the Run dialogue I entered thunderbird.exe -p with no " " marks.

Read this answer in context 👍 0

All Replies (1)

Eanie
Eanie Question owner
more options

Chosen Solution

Hoorah I worked it out and restored the old emails and address book. Find 'Restoring to a different location'.

To open the Profile Manager I used the MS key + R then in the Run dialogue I entered thunderbird.exe -p with no " " marks.