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Firefox dead after Feature update to Windows 10, version 1809 amd64 2019-04

Posted

Running Windows 10 Last updated killed the Firefox I click in the FF icon, FF starts then it closes From time to time it asks for a refresh… I refresh…. Then it closes Reinstall did not work at all

There is a hole in my soul

Microsoft Windows [Version 10.0.17763.437] (c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\OARR>systeminfo

Host Name: ---open------- OS Name: Microsoft Windows 10 Enterprise OS Version: 10.0.17763 N/A Build 17763 OS Manufacturer: Microsoft Corporation OS Configuration: Standalone Workstation OS Build Type: Multiprocessor Free Registered Owner: "removed" Registered Organization: "removed" Product ID: 00329-10330-00000-AA328 Original Install Date: 4/16/2019, 1:27:11 AM System Boot Time: 4/16/2019, 1:27:43 PM System Manufacturer: Red Hat System Model: KVM System Type: x64-based PC Processor(s): 2 Processor(s) Installed.

                          [01]: Intel64 Family 6 Model 94 Stepping 3 GenuineIntel ~2712 Mhz
                          [02]: Intel64 Family 6 Model 94 Stepping 3 GenuineIntel ~2712 Mhz

BIOS Version: Seabios 0.5.1, 1/1/2011 Windows Directory: C:\WINDOWS System Directory: C:\WINDOWS\system32 Boot Device: \Device\HarddiskVolume1 System Locale: en-us;English (United States) Input Locale: es-mx;Spanish (Mexico) Time Zone: (UTC-06:00) Central America Total Physical Memory: 4,096 MB Available Physical Memory: 631 MB Virtual Memory: Max Size: 6,813 MB Virtual Memory: Available: 1,189 MB Virtual Memory: In Use: 5,624 MB Page File Location(s): C:\pagefile.sys Domain: WORKGROUP Logon Server: \\I "removed" Hotfix(s): 4 Hotfix(s) Installed.

                          [01]: KB4486553
                          [02]: KB4493478
                          [03]: KB4493510
                          [04]: KB4493509

Network Card(s): 6 NIC(s) Installed.

                          [01]: TAP Adapter OAS NDIS 6.0
                                Connection Name: Ethernet 2
                                Status:          Media disconnected
                          [02]: Fortinet SSL VPN Virtual Ethernet Adapter
                                Connection Name: Ethernet 4
                                Status:          Media disconnected
                          [03]: Fortinet Virtual Ethernet Adapter (NDIS 6.30)
                                Connection Name: Ethernet 5
                                Status:          Media disconnected
                          [04]: TAP-Windows Adapter V9
                                Connection Name: Ethernet 3
                                Status:          Media disconnected
                          [05]: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
                                Connection Name: Ethernet 6
                                Status:          Hardware not present
                          [06]: Realtek RTL8139C+ Fast Ethernet NIC
                                Connection Name: Ethernet
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.122.1
                                IP address(es)
                                [01]: 192.168.122.37
                                [02]: fe80::f4c7:2071:ae66:7dea

Hyper-V Requirements: A hypervisor has been detected. Features required for Hyper-V will not be displayed.

C:\Users\OARR>

Running Windows 10 Last updated killed the Firefox I click in the FF icon, FF starts then it closes From time to time it asks for a refresh… I refresh…. Then it closes Reinstall did not work at all There is a hole in my soul #### Microsoft Windows [Version 10.0.17763.437] (c) 2018 Microsoft Corporation. All rights reserved. C:\Users\OARR>systeminfo Host Name: ---open------- OS Name: Microsoft Windows 10 Enterprise OS Version: 10.0.17763 N/A Build 17763 OS Manufacturer: Microsoft Corporation OS Configuration: Standalone Workstation OS Build Type: Multiprocessor Free Registered Owner: "removed" Registered Organization: "removed" Product ID: 00329-10330-00000-AA328 Original Install Date: 4/16/2019, 1:27:11 AM System Boot Time: 4/16/2019, 1:27:43 PM System Manufacturer: Red Hat System Model: KVM System Type: x64-based PC Processor(s): 2 Processor(s) Installed. [01]: Intel64 Family 6 Model 94 Stepping 3 GenuineIntel ~2712 Mhz [02]: Intel64 Family 6 Model 94 Stepping 3 GenuineIntel ~2712 Mhz BIOS Version: Seabios 0.5.1, 1/1/2011 Windows Directory: C:\WINDOWS System Directory: C:\WINDOWS\system32 Boot Device: \Device\HarddiskVolume1 System Locale: en-us;English (United States) Input Locale: es-mx;Spanish (Mexico) Time Zone: (UTC-06:00) Central America Total Physical Memory: 4,096 MB Available Physical Memory: 631 MB Virtual Memory: Max Size: 6,813 MB Virtual Memory: Available: 1,189 MB Virtual Memory: In Use: 5,624 MB Page File Location(s): C:\pagefile.sys Domain: WORKGROUP Logon Server: \\I "removed" Hotfix(s): 4 Hotfix(s) Installed. [01]: KB4486553 [02]: KB4493478 [03]: KB4493510 [04]: KB4493509 Network Card(s): 6 NIC(s) Installed. [01]: TAP Adapter OAS NDIS 6.0 Connection Name: Ethernet 2 Status: Media disconnected [02]: Fortinet SSL VPN Virtual Ethernet Adapter Connection Name: Ethernet 4 Status: Media disconnected [03]: Fortinet Virtual Ethernet Adapter (NDIS 6.30) Connection Name: Ethernet 5 Status: Media disconnected [04]: TAP-Windows Adapter V9 Connection Name: Ethernet 3 Status: Media disconnected [05]: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 Connection Name: Ethernet 6 Status: Hardware not present [06]: Realtek RTL8139C+ Fast Ethernet NIC Connection Name: Ethernet DHCP Enabled: Yes DHCP Server: 192.168.122.1 IP address(es) [01]: 192.168.122.37 [02]: fe80::f4c7:2071:ae66:7dea Hyper-V Requirements: A hypervisor has been detected. Features required for Hyper-V will not be displayed. C:\Users\OARR>

Chosen solution

so far this is back to normal using "right click" & "run this program in compatibility mode WINDOWS 7"

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WestEnd
  • Top 25 Contributor
61 solutions 5303 answers

Did you try to use Windows in Safe Mode with Networking and try firefox again to see what it does?

Did you try to use Windows in Safe Mode with Networking and try firefox again to see what it does?
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Question owner

WestEnd said

Did you try to use Windows in Safe Mode with Networking and try firefox again to see what it does?

This does not work to me cause the only thing I got from IT is the PIN for the user (I do not have a password on this box) .. Windows in safe mode will ask me a password (my PIN is useless @SafeMode)

''WestEnd [[#answer-1214185|said]]'' <blockquote> Did you try to use Windows in Safe Mode with Networking and try firefox again to see what it does? </blockquote> This does not work to me cause the only thing I got from IT is the PIN for the user (I do not have a password on this box) .. Windows in safe mode will ask me a password (my PIN is useless @SafeMode)
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jscher2000
  • Top 10 Contributor
8501 solutions 69429 answers

Can you install software? If so, perhaps:

Clean Reinstall

This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.

(A) Download a fresh installer for Firefox to a convenient location, either:

(B) Exit out of Firefox (if applicable).

If you use Microsoft Office, please change your default browser to Internet Explorer temporarily before the next step.

(C) Using Windows Explorer/My Computer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both):

C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox

C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Any improvement at your next startup?

Can you install software? If so, perhaps: '''Clean Reinstall''' This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data. (A) Download a fresh installer for Firefox to a convenient location, either: * Standard Release (Firefox 66): https://www.mozilla.org/firefox/all/ * Extended Support Release of Firefox 60: https://www.mozilla.org/firefox/organizations/all/ (B) Exit out of Firefox (if applicable). ''If you use '''Microsoft Office''', please change your default browser to Internet Explorer temporarily before the next step.'' (C) Using Windows Explorer/My Computer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both): C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox (D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings. Any improvement at your next startup?
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Question owner

Thank you "jscher2000 ", clean install did not help If I install the software it completes, but it does not start.

I click FF ICON, it starts and then it goes off again

I noticed that If I search for an old html page saved on my pc and do a "right click open with FF" FF starts "and it stays on longer" but it eventually go off... :(

I was able to copy and paste from "help/troubleshoot"

Application Basics Name Firefox Version 66.0.3 Build ID 20190409155332 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0 OS Windows_NT 10.0

Thank you "jscher2000 ", clean install did not help If I install the software it completes, but it does not start. I click FF ICON, it starts and then it goes off again I noticed that If I search for an old html page saved on my pc and do a "right click open with FF" FF starts "and it stays on longer" but it eventually go off... :( I was able to copy and paste from "help/troubleshoot" Application Basics Name Firefox Version 66.0.3 Build ID 20190409155332 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0 OS Windows_NT 10.0
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Question owner

BTW Chrome has the same problem … The only thing that works is IE …. And I hate it … Like a bad mother in law

BTW Chrome has the same problem … The only thing that works is IE …. And I hate it … Like a bad mother in law
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jscher2000
  • Top 10 Contributor
8501 solutions 69429 answers

I'm beginning to suspect some external malware.

After opening Firefox, could you open a couple extra windows (Ctrl+n)? Does it seem that only the active window closes, or the windows close in sequence, or the windows close all at once?

I'm beginning to suspect some external malware. After opening Firefox, could you open a couple extra windows (Ctrl+n)? Does it seem that only the active window closes, or the windows close in sequence, or the windows close all at once?
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cor-el
  • Top 10 Contributor
  • Moderator
17267 solutions 156055 answers

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>https://www.malwarebytes.com/ *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>https://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>https://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>https://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>https://support.kaspersky.com/viruses/disinfection/5350 <br>https://support.kaspersky.com/viruses/utility
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Question owner

Ctrl+N open a second window, and then both close at same time

=(



jscher2000 said

I'm beginning to suspect some external malware. After opening Firefox, could you open a couple extra windows (Ctrl+n)? Does it seem that only the active window closes, or the windows close in sequence, or the windows close all at once?
Ctrl+N open a second window, and then both close at same time :=( ''jscher2000 [[#answer-1214335|said]]'' <blockquote> I'm beginning to suspect some external malware. After opening Firefox, could you open a couple extra windows (Ctrl+n)? Does it seem that only the active window closes, or the windows close in sequence, or the windows close all at once? </blockquote>
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Chosen Solution

so far this is back to normal using "right click" & "run this program in compatibility mode WINDOWS 7"

so far this is back to normal using "right click" & "run this program in compatibility mode WINDOWS 7"
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cor-el
  • Top 10 Contributor
  • Moderator
17267 solutions 156055 answers

Note that it shouldn't be necessary nor it is recommended to run Firefox in compatibility mode. If this makes things work the possibly other software that isn't fully compatible is interfere. This could for instance be security software or malware. Make sure that all your software and system drivers are updated to the latest version and that it fully supports Windows 10.


Note that it shouldn't be necessary nor it is recommended to run Firefox in compatibility mode. If this makes things work the possibly other software that isn't fully compatible is interfere. This could for instance be security software or malware. Make sure that all your software and system drivers are updated to the latest version and that it fully supports Windows 10. ---- *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Modified by cor-el

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