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32 bit Linux mint Tessa 19.1 and Firefox goes straight to crash report. Download version listed as 66.0.1

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I was having troubles with the Cinnamon desktop and had to switch video cards. I found Firefox crashed right away. I then replaced the video card and reloaded from scratch and the Cinnamon desktop works fine but Firefox still goes straight to crash report. In fact I tested and even Thunderbird goes straight to crash report. It does appear to send out the info and it created a report but I can't do a copy and paste of the report since I can't send anything out myself. The version that came with the Linux Mint 19.1 Distro 32 bit should be a 32 bit version. Both Firefox and Thunderbird is working fine on my other two 64 bit machines running Mint 19.1 64 bit.

I was having troubles with the Cinnamon desktop and had to switch video cards. I found Firefox crashed right away. I then replaced the video card and reloaded from scratch and the Cinnamon desktop works fine but Firefox still goes straight to crash report. In fact I tested and even Thunderbird goes straight to crash report. It does appear to send out the info and it created a report but I can't do a copy and paste of the report since I can't send anything out myself. The version that came with the Linux Mint 19.1 Distro 32 bit should be a 32 bit version. Both Firefox and Thunderbird is working fine on my other two 64 bit machines running Mint 19.1 64 bit.

Chosen solution

I tried hunting through my library and did not find a flashplayer plugin. I don't know if that was an oversight in the build of 32 bit version of Linux Mint 19 since there is no troubles with the 64 bit version. I did find that there is a newer version of flashplayer called PEPPERFLASH for Linux Mint. I used the following to install it. sudo apt-get -y install browser-plugin-freshplayer-pepperflash

Afterwards I found it available as a download by searching for PEPPERFLASH.

After testing both Firefox and Thunderbird now function fine.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

FredMcD
  • Top 10 Contributor
4148 solutions 57916 answers

If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser/explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
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Question owner

I can't do a copy and paste of the .txt files so this is all I get when opening the files. Since internet access is not working on that PC I do a copy and paste to a USB stick and then plug it into another PC to upload it. Crash ID: bp-0bce16fd-2e9f-4f24-8e00-923570190326 Crash ID: bp-4f3aaf35-a934-44d4-9804-d3ff90190328 Crash ID: bp-5e6dbd3e-fe11-4f9a-8fb5-794750190326 Crash ID: bp-7fd6587d-66db-497c-8a9a-4d8190190328 Crash ID: bp-448bfbc5-6442-42c8-94f3-6ede90190328 Crash ID: bp-476e39fe-77e7-430e-baf2-8c1770190328 Crash ID: bp-64655fc7-a3c3-426a-983b-38d780190330 Crash ID: bp-93713471-4b6a-47d0-b142-3654c0190326 Crash ID: bp-fe0b77ee-3383-4101-8b67-025c50190330 BuildID: 20190322192046 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1553904469 DOMIPCEnabled: 1 Email: scavenger352003@yahoo.com FramePoisonBase: 0000004041121792 FramePoisonSize: 4096 InstallTime: 1553635397 Notes: Linux Mint 19.1 TessaFP(D00-L1000-W00000000-T000) OpenGL: Mesa Project -- Mesa DRI R100 (R100 5144) x86/MMX+/3DNow!+/SSE DRI2 -- 1.3 Mesa 18.2.8 -- texture_from_pixmap WR? WR- OMTP? OMTP+1 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 89072 StartupCrash: 0 StartupTime: 1553904459 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20190322192046","version":"66.0.1","vendor":"Mozilla","displayVersion":"66.0.1","platformVersion":"66.0.1","xpcomAbi":"x86-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2012,"virtualMaxMB":null,"cpu":{"count":1,"cores":1,"vendor":"AuthenticAMD","family":6,"model":10,"stepping":null,"l2cacheKB":512,"l3cacheKB":512,"speedMHz":null,"extensions":["hasMMX","hasSSE"]},"os":{"name":"Linux","version":"4.15.0-46-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","LowEndMachine":false,"adapters":[{"description":"Mesa Project -- Mesa DRI R100 (R100 5144) x86/MMX+/3DNow!+/SSE DRI2","vendorID":"Mesa Project","deviceID":"Mesa DRI R100 (R100 5144) x86/MMX+/3DNow!+/SSE DRI2","subsysID":null,"RAM":null,"driver":null,"driverVersion":"1.3 Mesa 18.2.8","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"unavailable"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 4731:"Gecko_IOThread",4732:"JS Watchdog",4734:"JS Helper",4733:"JS Helper",4735:"Timer",4736:"Link Monitor",4737:"Socket Thread",4745:"Cache2 I/O",4746:"Cookie",4748:"GMPThread",4749:"Worker Launcher",4750:"SoftwareVsyncThread",4751:"Compositor",4752:"ImgDecoder #1",4753:"ImageIO",4758:"ImageBridgeChild",4759:"IPDL Background",4760:"DOM Worker",4761:"HTML5 Parser",4780:"StreamTrans #20",4792:"StreamTrans #32",4793:"StreamTrans #33",4794:"StreamTrans #34",4803:"FS Broker 4797", Throttleable: 1 UptimeTS: 11.0171499 Vendor: Mozilla Version: 66.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I can't do a copy and paste of the .txt files so this is all I get when opening the files. Since internet access is not working on that PC I do a copy and paste to a USB stick and then plug it into another PC to upload it. Crash ID: bp-0bce16fd-2e9f-4f24-8e00-923570190326 Crash ID: bp-4f3aaf35-a934-44d4-9804-d3ff90190328 Crash ID: bp-5e6dbd3e-fe11-4f9a-8fb5-794750190326 Crash ID: bp-7fd6587d-66db-497c-8a9a-4d8190190328 Crash ID: bp-448bfbc5-6442-42c8-94f3-6ede90190328 Crash ID: bp-476e39fe-77e7-430e-baf2-8c1770190328 Crash ID: bp-64655fc7-a3c3-426a-983b-38d780190330 Crash ID: bp-93713471-4b6a-47d0-b142-3654c0190326 Crash ID: bp-fe0b77ee-3383-4101-8b67-025c50190330 BuildID: 20190322192046 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1553904469 DOMIPCEnabled: 1 Email: scavenger352003@yahoo.com FramePoisonBase: 0000004041121792 FramePoisonSize: 4096 InstallTime: 1553635397 Notes: Linux Mint 19.1 TessaFP(D00-L1000-W00000000-T000) OpenGL: Mesa Project -- Mesa DRI R100 (R100 5144) x86/MMX+/3DNow!+/SSE DRI2 -- 1.3 Mesa 18.2.8 -- texture_from_pixmap WR? WR- OMTP? OMTP+1 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 89072 StartupCrash: 0 StartupTime: 1553904459 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20190322192046","version":"66.0.1","vendor":"Mozilla","displayVersion":"66.0.1","platformVersion":"66.0.1","xpcomAbi":"x86-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2012,"virtualMaxMB":null,"cpu":{"count":1,"cores":1,"vendor":"AuthenticAMD","family":6,"model":10,"stepping":null,"l2cacheKB":512,"l3cacheKB":512,"speedMHz":null,"extensions":["hasMMX","hasSSE"]},"os":{"name":"Linux","version":"4.15.0-46-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","LowEndMachine":false,"adapters":[{"description":"Mesa Project -- Mesa DRI R100 (R100 5144) x86/MMX+/3DNow!+/SSE DRI2","vendorID":"Mesa Project","deviceID":"Mesa DRI R100 (R100 5144) x86/MMX+/3DNow!+/SSE DRI2","subsysID":null,"RAM":null,"driver":null,"driverVersion":"1.3 Mesa 18.2.8","driverDate":null,"GPUActive":true}],"monitors":[],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"unavailable"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 4731:"Gecko_IOThread",4732:"JS Watchdog",4734:"JS Helper",4733:"JS Helper",4735:"Timer",4736:"Link Monitor",4737:"Socket Thread",4745:"Cache2 I/O",4746:"Cookie",4748:"GMPThread",4749:"Worker Launcher",4750:"SoftwareVsyncThread",4751:"Compositor",4752:"ImgDecoder #1",4753:"ImageIO",4758:"ImageBridgeChild",4759:"IPDL Background",4760:"DOM Worker",4761:"HTML5 Parser",4780:"StreamTrans #20",4792:"StreamTrans #32",4793:"StreamTrans #33",4794:"StreamTrans #34",4803:"FS Broker 4797", Throttleable: 1 UptimeTS: 11.0171499 Vendor: Mozilla Version: 66.0.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
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cor-el
  • Top 10 Contributor
  • Moderator
17277 solutions 156165 answers

Helpful Reply

That are problems with the Flash plugin.

That are problems with the Flash plugin. *Firefox 66.0.1 Crash Report [@ libflashplayer.so@0x1412e7 ]
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Chosen Solution

I tried hunting through my library and did not find a flashplayer plugin. I don't know if that was an oversight in the build of 32 bit version of Linux Mint 19 since there is no troubles with the 64 bit version. I did find that there is a newer version of flashplayer called PEPPERFLASH for Linux Mint. I used the following to install it. sudo apt-get -y install browser-plugin-freshplayer-pepperflash

Afterwards I found it available as a download by searching for PEPPERFLASH.

After testing both Firefox and Thunderbird now function fine.
I tried hunting through my library and did not find a flashplayer plugin. I don't know if that was an oversight in the build of 32 bit version of Linux Mint 19 since there is no troubles with the 64 bit version. I did find that there is a newer version of flashplayer called PEPPERFLASH for Linux Mint. I used the following to install it. sudo apt-get -y install browser-plugin-freshplayer-pepperflash Afterwards I found it available as a download by searching for PEPPERFLASH. After testing both Firefox and Thunderbird now function fine.
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James
  • Top 25 Contributor
  • Moderator
1593 solutions 11222 answers

cavman35 said

I did find that there is a newer version of flashplayer called PEPPERFLASH for Linux Mint. I used the following to install it. sudo apt-get -y install browser-plugin-freshplayer-pepperflash Afterwards I found it available as a download by searching for PEPPERFLASH.

Pepper Flash is not a newer version of Flash for Firefox but rather the PPAPI version of Flash Player Plugin (normally used in say Chrome, Chromium and Opera). The freshplayer wrapper plugin allows the Pepper Flash (PPAPI) to be used in web browsers like Firefox and SeaMonkey.

Web browsers like Firefox and SeaMonkey uses the NPAPI version of Flash Player.

Adobe has been supporting the same branch versions of Flash Player for Windows/Mac OSX also on Linux since mid December 2016 and with Beta versions before since mid 2016.

Adobe was only supporting Linux with the old 11/2 ESR branch up till Dec 2016. Before that the freshplayer wrapper became a thing in order to then have newer branches of Flash versions running in Firefox.

https://get.adobe.com/flashplayer/otherversions/

''cavman35 [[#answer-1209768|said]]'' <blockquote>I did find that there is a newer version of flashplayer called PEPPERFLASH for Linux Mint. I used the following to install it. sudo apt-get -y install browser-plugin-freshplayer-pepperflash Afterwards I found it available as a download by searching for PEPPERFLASH. </blockquote> Pepper Flash is '''not''' a newer version of Flash for Firefox but rather the PPAPI version of Flash Player Plugin (normally used in say Chrome, Chromium and Opera). The freshplayer wrapper plugin allows the Pepper Flash (PPAPI) to be used in web browsers like Firefox and SeaMonkey. Web browsers like Firefox and SeaMonkey uses the [https://en.wikipedia.org/wiki/NPAPI NPAPI] version of Flash Player. Adobe has been supporting the same branch versions of Flash Player for Windows/Mac OSX also on Linux since mid December 2016 and with Beta versions before since mid 2016. Adobe was only supporting Linux with the old 11/2 ESR branch up till Dec 2016. Before that the freshplayer wrapper became a thing in order to then have newer branches of Flash versions running in Firefox. https://get.adobe.com/flashplayer/otherversions/

Modified by James

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Question owner

All I can say is both Thunderbird and Mozilla crashed and I installed Pepper Flash and they now work.

All I can say is both Thunderbird and Mozilla crashed and I installed Pepper Flash and they now work.
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James
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  • Moderator
1593 solutions 11222 answers

It is the freshplayer wrapper that allows the Pepper Flash to run in Mozilla Firefox or Firefox for short.

It is the freshplayer wrapper that allows the Pepper Flash to run in Mozilla Firefox or Firefox for short.

Modified by James

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