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Thunderbird crashes virtually every time I add an attachment

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by Stuart3

Stuart3
Stuart3
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Have tried running OS (Windows 10) in safe mode, thunderbird in safe mode, reinstalling thunderbird, using a new profile from a know working account, I have removed all add-ons and extensions including Lightening but still I get a crash. Sometimes it happens as soon as I click on the paperclip but sometimes whilst browing for the file to attach. I have noticed that my HDD activity jumps to 100% at the same time. I have checked the HDD for SMART errors, CHKDSK and also using manufacurer extended test suite and no HDD errors reported. Using latest verion of Thunderbird. Have tried disabling anti-virus (Avast) but still no luck. Crash id is bp-e4697d4c-5bde-492e-8dc6-f8ff80190222.

Have tried running OS (Windows 10) in safe mode, thunderbird in safe mode, reinstalling thunderbird, using a new profile from a know working account, I have removed all add-ons and extensions including Lightening but still I get a crash. Sometimes it happens as soon as I click on the paperclip but sometimes whilst browing for the file to attach. I have noticed that my HDD activity jumps to 100% at the same time. I have checked the HDD for SMART errors, CHKDSK and also using manufacurer extended test suite and no HDD errors reported. Using latest verion of Thunderbird. Have tried disabling anti-virus (Avast) but still no luck. Crash id is bp-e4697d4c-5bde-492e-8dc6-f8ff80190222.

Chosen solution

Seems to be crashing on msoshext.dll msoshext.dll's description is "Microsoft Office Shell Extension Handlers" https://www.freefixer.com/library/file/msoshext.dll-103665/

Did you have an older MS Office and updated it? Did you download the 32 bit download instead of the 64 bit download?

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All Replies (4)

Toad-Hall
Toad-Hall
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Chosen Solution

Seems to be crashing on msoshext.dll msoshext.dll's description is "Microsoft Office Shell Extension Handlers" https://www.freefixer.com/library/file/msoshext.dll-103665/

Did you have an older MS Office and updated it? Did you download the 32 bit download instead of the 64 bit download?

Stuart3
Stuart3 Question owner
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Thanks for your help. Win10 update has regularly updated with office fixes but no changes or updates have been done manually to office (2010 version). I have now tried to repair office to see if that fixes the DLL issue but that is also failing with an error 2349 which might indicate I have a wider problem here. Next step might be to reinstall a clean copy of office? I still suspect my HDD although cannot identify error. Thanks

Matt
Matt
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Have you tried uninstalling Avast? Just a guess on my part. https://www.avast.com/en-au/uninstall-utility

Stuart3
Stuart3 Question owner
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Hoping have fixed it with you help. Uninstalled office (took a few attempts) and reinstalled clean copy and seems to be working now. Time will tell.