Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 8 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

more options

from a clean install of firefox it crashes on startup. can't even open in safe mode

Crash ID: bp-9c983abd-982d-4721-9eb7-c25a00190214

All Replies (8)

more options

Product Firefox Release Channel release Version 65.0.1 Build ID 20190211233335 (2019-02-11) OS OS X 10.14 OS Version 10.14.3 18D109

bp-9c983abd-982d-4721-9eb7-c25a00190214 Signature: nsObserverService::NotifyObservers

Uptime 2 seconds

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

SafeMode 0

This is for Sumo's Related Bugs 1425898 RESOLVED FIXED Crash in nsObserverService::NotifyObservers

more options

micheleruocco said

can't even open in safe mode

Do you mean nothing happens, or it also crashed? If it crashed, please post its ID number.

Did you have Firefox installed on this system before?

more options

FredMcD said

micheleruocco said
can't even open in safe mode

Do you mean nothing happens, or it also crashed? If it crashed, please post its ID number.

Did you have Firefox installed on this system before?

it also crashed in safe mode Crash ID: bp-d3a2fb6d-4d0f-4e4e-af21-06d650190214

firefox was on the system before but also crashed and so i uninstalled and reinstalled and it still happens

Modified by micheleruocco

more options

bp-d3a2fb6d-4d0f-4e4e-af21-06d650190214 Signature: nsObserverService::NotifyObservers

Uptime 1 seconds

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

SafeMode 0

This is for Sumo's Related Bugs 1425898 RESOLVED FIXED Crash in nsObserverService::NotifyObservers

more options

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

i tried all that non of it worked booting in safe mode also didn't work Crash ID: bp-51510943-cc49-477d-b621-6b95f0190214

Modified by micheleruocco

more options

Product Firefox Release Channel release Version 65.0.1 Build ID 20190211233335 (2019-02-11)

bp-51510943-cc49-477d-b621-6b95f0190214 Signature: nsObserverService::NotifyObservers

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs 1425898 RESOLVED FIXED Crash in nsObserverService::NotifyObservers

more options

I called for more help.

Have you tried Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia