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Need help accessing our e mails on thunderbird

Posted

We have 5 e mail addresses on thunderbird ,installed and maintained by a 3rd party. along with our website and which are vital to our business. For the past 5 days this guy has gone missing and we are unable to access them. Is there any way we can access these without input from this 3rd party please?

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

We have 5 e mail addresses on thunderbird ,installed and maintained by a 3rd party. along with our website and which are vital to our business. For the past 5 days this guy has gone missing and we are unable to access them. <!-- The main ones in question are john@sewonsewforth.co.uk and mark@sewonsewforth.co.uk. -->Is there any way we can access these without input from this 3rd party please? ''[Personal information removed by moderator. Please read [[Forum rules and guidelines]], thanks.]''

Modified by Chris Ilias

Chosen solution

We may have found the passwords, but the e mails have just come back up, so was it you or is it a co-incidence?

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TyDraniu
  • Top 25 Contributor
255 solutions 1414 answers

Do you have passwords for these e-mails?

Do you have passwords for these e-mails?

Question owner

Unfortunately not

Unfortunately not

Chosen Solution

We may have found the passwords, but the e mails have just come back up, so was it you or is it a co-incidence?

We may have found the passwords, but the e mails have just come back up, so was it you or is it a co-incidence?
Airmail 2241 solutions 10216 answers

Thunderbird is email client software running on YOUR computer. So there is no YOU at Thunderbird fix anything. I suggest you look at your business email model. It sounds like it needs some improvement or at least expand your knowledge of how it works if your business depends on email.

You can Google email client software vs email provider for a start.

Thunderbird is email client software running on YOUR computer. So there is no YOU at Thunderbird fix anything. I suggest you look at your business email model. It sounds like it needs some improvement or at least expand your knowledge of how it works if your business depends on email. You can Google email client software vs email provider for a start.

Question owner

I'm sorry but I think you misunderstood, I have NO computer knowledge , hence I employed someone like yourself to run my computer and e mail, this person has now disappeared, causing me to reach out to the person(company) at the header of all of my e mails.

I'm sorry but I think you misunderstood, I have NO computer knowledge , hence I employed someone like yourself to run my computer and e mail, this person has now disappeared, causing me to reach out to the person(company) at the header of all of my e mails.
Airmail 2241 solutions 10216 answers

Contact your email provider. They provide your email service.

Who is this company at the header of your emails?

Contact your email provider. They provide your email service. Who is this company at the header of your emails?

Question owner

Sorry, perhaps not a header , but the Thunderbird logo. John

Sorry, perhaps not a header , but the Thunderbird logo. John
Airmail 2241 solutions 10216 answers

Just to get this straight...

You pay someone to manage your "vital email" and they do not seem to support you.

You download free Thunderbird email client software and you think it can overcome the shortfalls of your paid consultant?

Your email service is provided by an email provider. Email sent to you or that you send comes and goes via their servers. Most providers that are worth having maintain a webmail page where you can use an Internet browser to access and manage your email.

Email client software like the Thunderbird run on your local computer and help you manage your email without going to the providers webmail site.

All your email must be on the providers server before Thunderbird can download or display the messages.

Thunderbird was created by Mozilla. About 4 years ago the nonprofit Mozilla was going to abandon Thunderbird. A volunteer group called the Thunderbird Council took over the project to keep it going. This forum is staffed by Thunderbird users that volunteer their time to answer questions about how Thunderbird works. There is no Thunderbird company. There are no Thunderbird offices. This forum is not here to make up for the shortcomings of your paid consultants.

If you have specific questions about Thunderbird, please ask.

There is a definite misunderstanding but it is not by me

Just to get this straight... You pay someone to manage your "vital email" and they do not seem to support you. You download free Thunderbird email client software and you think it can overcome the shortfalls of your paid consultant? Your email service is provided by an email provider. Email sent to you or that you send comes and goes via their servers. Most providers that are worth having maintain a webmail page where you can use an Internet browser to access and manage your email. Email client software like the Thunderbird run on your local computer and help you manage your email without going to the providers webmail site. All your email must be on the providers server before Thunderbird can download or display the messages. Thunderbird was created by Mozilla. About 4 years ago the nonprofit Mozilla was going to abandon Thunderbird. A volunteer group called the Thunderbird Council took over the project to keep it going. This forum is staffed by Thunderbird users that volunteer their time to answer questions about how Thunderbird works. There is no Thunderbird company. There are no Thunderbird offices. This forum is not here to make up for the shortcomings of your paid consultants. If you have specific questions about Thunderbird, please ask. There is a definite misunderstanding but it is not by me

Modified by Airmail

Question owner

My question was posed, because my paid consultant had disappeared and I have no knowledge of computer /e mail workings, to me it is just magic. I was merely reaching out for help to forum for guidance in how to re access my e mails, I fully understand that it is me that is that misunderstands all things electronic, so I apologise if you somehow thought I had insulted you or your forum. Best wishes for the future.

My question was posed, because my paid consultant had disappeared and I have no knowledge of computer /e mail workings, to me it is just magic. I was merely reaching out for help to forum for guidance in how to re access my e mails, I fully understand that it is me that is that misunderstands all things electronic, so I apologise if you somehow thought I had insulted you or your forum. Best wishes for the future.
Chris Ilias
  • Moderator
285 solutions 1791 answers

Hi pick117, I'm sorry about Airmail's behaviour. From reading this thread, it looks you have already solved the issue. Is that correct?

Hi pick117, I'm sorry about Airmail's behaviour. From reading this thread, it looks you have already solved the issue. Is that correct?

Question owner

Thanks Chris, yes it has been re instated or whatever it is that happens, unfortunately I was brought up with an abacus and slide rule and find all things electronic amazing. My phone has visited the wall a number of times as it does things without asking. Still I can still fix my car. Best John

Thanks Chris, yes it has been re instated or whatever it is that happens, unfortunately I was brought up with an abacus and slide rule and find all things electronic amazing. My phone has visited the wall a number of times as it does things without asking. Still I can still fix my car. Best John
Chris Ilias
  • Moderator
285 solutions 1791 answers

Great! I'll mark this thread as solved, and lock it to prevent any more arguing.

Great! I'll mark this thread as solved, and lock it to prevent any more arguing.