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Firefox is not loading Pages. it's getting stuck in restore session. Other tabs open but not the sites. Please help.

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I have a windows 7. When I open Firefox, the first tab suggests restore session and when I do restore other tabs open all blank or trying to open. But It doesnt. Also, In Thunderbird, the browser opens But the inbox doesnt and near the cursor there's a blue circle turning.

I went to help=troubleshooting and changing places.sqlite /places.sqlite-shm/places.sqlite-wal to .old

I have also uinstalled and reinstalled. didnt work.

Please please help resolve.

I have a windows 7. When I open Firefox, the first tab suggests restore session and when I do restore other tabs open all blank or trying to open. But It doesnt. Also, In Thunderbird, the browser opens But the inbox doesnt and near the cursor there's a blue circle turning. I went to help=troubleshooting and changing places.sqlite /places.sqlite-shm/places.sqlite-wal to .old I have also uinstalled and reinstalled. didnt work. Please please help resolve.
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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.96 Safari/537.36

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WestEnd
  • Top 10 Contributor
59 solutions 5046 answers

Helpful Reply

When you uninstalled firefox did you also delete the mozilla folder before reinstalling?

When you uninstalled firefox did you also delete the mozilla folder before reinstalling?
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Question owner

Yes, I did & restarted. Yet as soon as it opens it says "restore session" and when I click that the tabs open but the pages dont load. Example : LinkedIn. I login with username & password ad then the blue line is going left to right without loading the page.

Yes, I did & restarted. Yet as soon as it opens it says "restore session" and when I click that the tabs open but the pages dont load. Example : LinkedIn. I login with username & password ad then the blue line is going left to right without loading the page.
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Question owner

I also have done clear data & Clear History

I also have done clear data & Clear History
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cor-el
  • Top 10 Contributor
  • Moderator
17001 solutions 153512 answers

You can check for problems with the sessionstore.jsonlz4 file in the Firefox profile folder that stores session data.

  • delete sessionstore.jsonlz4 and sessionstore.js

When sessionstore.jsonlz4 is deleted you lose pinned tabs and open tabs and you will have to recreate them, so if necessary make a note or bookmark them.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Are you using "Clear history when Firefox closes" to clear any personal data?

You can check for problems with the sessionstore.jsonlz4 file in the Firefox profile folder that stores session data. *delete sessionstore.jsonlz4 and sessionstore.js When sessionstore.jsonlz4 is deleted you lose pinned tabs and open tabs and you will have to recreate them, so if necessary make a note or bookmark them. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox Are you using "Clear history when Firefox closes" to clear any personal data?
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