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double folders

  • 5 replies
  • 1 has this problem
  • 581 views
  • Last reply by audier

audier
audier
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Since 2 days al may folder and subfolder apear double, I removed my account and did set it up again but they stille reappear. The good folders are the dark ones and the grey ones are completely useles and empty. If i delete them and close thunderbird and restart thunderbird the are there again.

I tried windows 10 mail to check if its doing this in an other mail program but there it doesn't , please wat to do to get rid of these folders.

Since 2 days al may folder and subfolder apear double, I removed my account and did set it up again but they stille reappear. The good folders are the dark ones and the grey ones are completely useles and empty. If i delete them and close thunderbird and restart thunderbird the are there again. I tried windows 10 mail to check if its doing this in an other mail program but there it doesn't , please wat to do to get rid of these folders.

Chosen solution

There have been a few questions recently about the 'grey italic folders'. I don't fully understand yet how to deal with them, but you may wish to refer to these pages:

https://support.mozilla.org/en-US/questions/1245546

http://kb.mozillazine.org/IMAP:_advanced_account_configuration#May_help_prevent_problems (3rd para.)

Unchecking 'Server supports folders that contain subfolders and messages' may work, or possibly switching the preference mail.imap.auto_unsubscribe_from_noselect_folders.

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All Replies (5)

audier
audier Question owner
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an example

audier
audier Question owner
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sfhowes said

Unchecking 'Server supports folders that contain subfolders and messages' may work, or possibly switching the preference mail.imap.auto_unsubscribe_from_noselect_folders.

This did it thnx a lot.

rjh3
rjh3
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Have tried everything to remove double and triple folders, i.e. sentmail,junkmail, message shows "MSfolder not removeable 74/82"????

rjh3
rjh3
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sfhowes said

There have been a few questions recently about the 'grey italic folders'. I don't fully understand yet how to deal with them, but you may wish to refer to these pages: https://support.mozilla.org/en-US/questions/1245546 http://kb.mozillazine.org/IMAP:_advanced_account_configuration#May_help_prevent_problems (3rd para.) Unchecking 'Server supports folders that contain subfolders and messages' may work, or possibly switching the preference mail.imap.auto_unsubscribe_from_noselect_folders.

Where is server support folders located? (sorry to sound stupid) 84 yrs old and still learning.

audier
audier Question owner
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The second option http://kb.mozillazine.org/IMAP:_advanced_account_configuration#May_help_prevent_problems did the trick for me.